Service Request Ticket

Service Request Information

CONTACT	Name	Keller, Linda	Date	Mar 04, 2010 10:18 AM
	Department	Deaf Studies and Professional Studies	Phone	88746
	Location		Email	kellerl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20081155 (opens in a new window)	Bldg/Room	DFSC Server Room
	Service Tag	DLSS5K1	Description	Dell Latitude E6400, 2.53GHz, 1066MHz 6M L2 Cache
	Serial No.	DLSS5K1	Location	Server Room
	CPU	Intel Core 2 Duo T9550(2.66GHz,6M L2, 1066MHZ FSB)
	OS	Windows 7 Pro, 64 bit	Software	Vista Downgraded to WIN XP Pro, MS Office Pro Plus 2007 from P0070962
	Wired NIC	00:24:E8:B5:59:E1
	Wireless NIC	00:22:FB:89:02:40

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 10, 2010 01:09 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Jordan Colton	Mar 10, 2010 01:09 PM	Her email was set up to forward emails as attachments. So I set it to forward them inline, and it took care of the problem.	Add Attachment
Jordan Colton	Mar 10, 2010 10:38 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 10, 2010 10:38 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 10, 2010 10:38 AM	going at 12:30	Add Attachment
Lance Jewett	Mar 04, 2010 12:36 PM	Called left VM	Add Attachment
Casey Sonflieth	Mar 04, 2010 10:19 AM	Error Message: getting post mastered emails sent back	Add Attachment Public
Casey Sonflieth	Mar 04, 2010 10:19 AM	Browser: Thunder bird	Add Attachment Public
Casey Sonflieth	Mar 04, 2010 10:18 AM	she has been getting emails for the past couple days saying that the emails she sent that have been sent back saying that they have been post mastered and she does not know why. Login: kellerl Phone: 8-8746	Add Attachment