Task reassigned to Jordan Colton.

she said that she sent an email right before i got
there, so this is still good to go

Task reassigned to UCS Tech.

****This is an email****

I was printing word documents. Can someone fix 
this? It's been several weeks that this has 
continued to be a problem. I appreciate your help!

Linda

Status changed from (1) Pending to (3) Order in Process

Status changed from (7) Waiting for Contact to (1) Pending

****This is an email****

Hi Teresa,

No this has not been resolved. My printer still 
shows 49. FF05 Service Error. I can not print 
with this message. Please have someone fix this 
ASAP (it has been a few weeks now that this has 
been a problem).

Thanks much!

PS: I am tied up all day today with finals. If 
someone is able to look at it today they can get 
a key from Sp Ed office  :-) 

Status changed from (1) Pending to (7) Waiting for Contact

Task reassigned to Jordan Colton.

SOLUTION:  Generally, 49 errors are communication
errors and can be solved by following the steps in
this document.

   1.
      Turn the printer off, and then turn it on
again. If the 49 error clears, proceed to Step 9.
   2.
      If the 49 error returns turn the power off,
unplug the power cable, disconnect all network
cables, and remove the HP Jetdirect card, which is
located on the formatter, (see Figure 1 for
location), or any third-party devices, if installed.
   3.
      Wait at least 30 seconds before plugging the
printer back in directly to a wall outlet. Do not
plug the printer into a power strip or a surge
protector.
   4.
      Turn the printer on, using a cold reset. If
the 49 error returns, turn the power off, and
unplug the printer. Remove the formatter, and
check that the parallel I/O board is firmly
installed on the formatter board.
      	NOTE: 	To perform a cold reset, turn the
printer off, and hold down the GO button while
turning the printer back on. Remember to remove
the Jetdirect card (if installed) before
performing a cold reset. (The Jetdirect card is
located on the formatter).

i can look at the printer when i go over for her
other task 36654

****This is an email****

Hi Linda,

We just wanted to thank you for your patience 
regarding a service request that we  have for you 
(#36655) relating to your printer showing a 
service error.

We will help with as soon as possible and thanks 
again for your patience!

her printer, is a lazer jet 2420 and it keeps
reading 49.ff05 service error on the printer
screen. she would like someone to help her out and
see if you can fix it.
Login: kellerl
Phone: 8-8746