Service Request Ticket

Service Request Information

CONTACT	Name	Thomas, Ashley	Date	Mar 04, 2010 10:49 AM
	Department	Student Enrichment Program	Phone	88550
	Location		Email	thomasa@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20071244 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	7GJTGG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	oxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0066424 installed as Office Pro 2003, Acrobat Pro v6.0 from P0051317 transfered from W#20030733 for Sheree Soalrio Aug2008
	Wired NIC	00:1E:C9:7C:BF:56

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 10, 2010 02:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 10, 2010 02:44 PM	This was taken care of. I helped her set pictures to open using the windows picture and fax viewer by default, it had gotten switched to publisher.	Add Attachment
Jordan Colton	Mar 10, 2010 01:54 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 10, 2010 01:54 PM	I will look at this when i go to look at the scanners in APSC	Add Attachment
Joshua Johnson	Mar 08, 2010 10:54 AM	The information was all in outlook	Add Attachment
Joshua Johnson	Mar 08, 2010 10:53 AM	would like to have 4 groups of SEP students last names A-G. would like to be shown how to add the list so that she does not have to enter all of the names individually.	Add Attachment
Brian Berkley	Mar 04, 2010 10:51 AM	depends if she has her contacts in Sun mail system. If its local to outlook, like the PAB, its gone.	Add Attachment
Casey Sonflieth	Mar 04, 2010 10:49 AM	Browser: outlook	Add Attachment Public
Casey Sonflieth	Mar 04, 2010 10:49 AM	she said that she was trying to delete just one person on her contact list on her outlook but she accidently deleted the whole list. and she is wondering if there is anyway of retrieving that list back Phone: 8-8550	Add Attachment