Service Request Ticket - # 36657

Service Request Ticket - # 36657

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Service Request Information

CONTACT	Name	Caceda, Carmen	Date	Mar 04, 2010 11:22 AM
	Department	College of Education	Phone	88409
	Location		Email	cacedac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20081035 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	HP OfficeJet Pro 8000 Printer #CB092A#B1H
	Serial No.	MY91G240PJ	Location	PDR
	Model	CB092A	Hostname
	Notes	B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in	Ink/Toner Refill
	Wired NIC	00:23:7D:99:FB:5D

TECHS	Submitted by	Christian Rogers	Contact	crogers05@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 15, 2010 01:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 15, 2010 01:46 PM	The printer works fine. She is just rude and giving the printer bad vibes.	Add Attachment
Adam Wehner	Mar 15, 2010 09:35 AM	Also left her a VM to call me back with available time.	Add Attachment
Adam Wehner	Mar 15, 2010 09:23 AM	Emailed her to let me know when a good time to work on the printer was.	Add Attachment
Teresa Hutchinson	Mar 15, 2010 07:47 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Mar 15, 2010 07:28 AM	**This is an email** Hi, Teresa, I can't believe that you're asking me this question after nearly a week. The order was sent because three of us couldn't "fix" it. I honestly wish we could have done it, but I trust you're the professional people to do it. I hope you send someone to repair it asap. I have waited too long. Carmen Caceda, Ph.D. Assistant Professor, ESOL/Bilingual Education Division of Teacher Education Western Oregon University 345 N. Monmouth Avenue; Monmouth, OR 97361 email: cacedac@wou.edu phone: (503) 838-8409 fax: (503) 838-8228	Add Attachment
Teresa Hutchinson	Mar 12, 2010 03:49 PM	**This is an outgoing email** Hi Carmen, We were just following up with you regarding a service request that we have for you (#36657) Description: printer will not pick up paper when printing We were wondering if this has been resolved for your or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Mar 08, 2010 02:33 PM	**This is an email** Hi Carmen, We just wanted to say thank you for your patience regarding a service request that we have for you (#36657) relating to your printer not picking up paper when printing. We will help with as soon as possible and thanks again for your patience!	Add Attachment
Brian Berkley	Mar 04, 2010 05:10 PM	Task reassigned to Adam Wehner.	Add Attachment
Christian Rogers	Mar 04, 2010 11:23 AM	in and out of the office all day. this is her only printer because she ins not hooked up to the office printer.	Add Attachment
Christian Rogers	Mar 04, 2010 11:22 AM	Located in ED163. Printer is not picking up the paper. They checked the printer, and the information is sending to the pointer, but the printer is not responding. There is not an error messages. It shows the job que, and doesnt go anywhere. They will be in and out of the office. If you go to the ed office, the secretary can let them in.	Add Attachment