Service Request Ticket - # 36658

Service Request Information

CONTACT Name Kobold, Michelle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2010 11:35 AM
Department Western Community Policing Institute Phone 14017
Location Email koboldm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Monitor Edit WOU # 20070670[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell 19in Flat Panel Monitor #1908FP
Serial No. CN0UW0426418082K0ECH Location PDR
TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Mar 15, 2010 03:51 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Mar 15, 2010 03:51 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Mar 15, 2010 03:51 PM 
****This is an email****

I just ran a few CD's through my computer and it 
worked.  So, for now I'm good to go and you can 
close the task.  Thanks for checking!

Michelle
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Teresa Hutchinson Mar 15, 2010 12:36 PM 
****This is an email****

Hi Michelle,

We were just checking in with you regarding a 
service request that we have for you (#36658) 
relating to not being able to copy discs and an 
error message that is received.

If this is something that we can still be of 
assistance with, just let us know, we'll be happy 
to help.

Thanks!
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Jordan Colton Mar 12, 2010 01:11 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Mar 12, 2010 01:11 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Jordan Colton Mar 12, 2010 01:11 PM 
I went and repaired the roxio installation and
updated it, so if she is still having problems on
monday when she gets back i told them to have her
call over.
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Lance Jewett Mar 12, 2010 12:25 PM 
called left a vm
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Jordan Colton Mar 11, 2010 03:28 PM 
Kobold, Michelle   	
14017   	
Western Comm Policing Inst   	
Administrative Assistant   	
ITC 111
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Jordan Colton Mar 11, 2010 03:15 PM 
Everyone was gone when I went over there today.
The door is closed and lights are off. So i will
try and catch them tomorrow
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Jordan Colton Mar 11, 2010 11:36 AM 
problem is Roxio. 
http://support.microsoft.com/default.aspx?scid=kb;EN-US;315350
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Christian Rogers Mar 11, 2010 11:07 AM 
Priority changed from (3) Priority to (2) High Priority.
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Christian Rogers Mar 11, 2010 11:07 AM 
"its been a week and I have not herd from anyone. 
I need this fixed, or at least a date of when it 
will get fixed"
sounded frustrated on the phone.
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Christian Rogers Mar 04, 2010 11:35 AM 
Having problems copying cdd. “D:/ is not 
accessible. Incorrect function” message appears.  
Received the same message when she opened it up 
in her Cd drive. Tried doing it in Roxio, and 
works sometimes. He doesn’t understand what it 
wrong. 

Can be reached 8-12:30 and 1-4
14017
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