Service Request Ticket - # 36661

Service Request Information

CONTACT Name Kazerouni, Rahim   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 04, 2010 01:11 PM
Department Natural Science Division Phone 88489
Location Email kazeror@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070371[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Mac mini, 2.0Ghz Intel Core Duo #Z0F1
Serial No. G87344AEYL4 Location PDR 2023 Giveaway

CPU Intel Core 2 Duo T7300(2.00GHz, 800MHz,4ML2)


OS Unknown Software Office 2004 from Student mac licenses

Wired NIC 00:16:CB:AB:3B:7D


Wireless NIC 00:1C:B3:B0:00:E2


Bluetooth NIC 00:1B:63:53:19:CA


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Richard Kavanagh student Jul 22, 2010 09:45 AM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student Jul 22, 2010 09:44 AM
It took me a long time to get the windows system from a larger 
partition to shrink down so that it could be placed onto the smaller 
partition but it worked in the end. The systems are now back in 
place.
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Richard Kavanagh student Jun 21, 2010 09:19 AM
I've pulled another system from ns 116 to make an image from.
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Casey Sonflieth May 25, 2010 11:57 AM
they said either wednesday june 2nd or friday june 4th
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Richard Kavanagh student May 24, 2010 04:02 PM
I called Niki Winslow and asked for times. She is going to contact Dr 
Courtney and get back to me by calling the SRD and referencing 
this task.
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Richard Kavanagh student May 13, 2010 08:41 AM
I'm going to try my best to get to this Friday afternoon.
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Lance Jewett Apr 05, 2010 11:18 AM
Task reassigned to Richard Kavanagh.
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Teresa Hutchinson Mar 31, 2010 02:00 PM
Status changed from (7) Waiting for Contact to (1) Pending
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Teresa Hutchinson Mar 31, 2010 02:00 PM
****This is an email****

Hi Teresa

The only thing left is one of the compact small 
computers in NS 116 has been taken for repair and 
missing.

Rahim
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Teresa Hutchinson Mar 31, 2010 01:49 PM
****This is an outgoing email****
Hi Rahim,

We were just following up with you regarding a 
service request that we have for you  (#36661)

Couple of computers are not working 

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Katie Halvorson Mar 31, 2010 09:14 AM
everything has been fixed.
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Nathan Higginbotham Mar 22, 2010 12:04 PM
Task reassigned to UCS Tech.
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Nathan Higginbotham Mar 22, 2010 12:04 PM
Status changed from (1) Pending to (7) Waiting for Contact
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Nathan Higginbotham Mar 10, 2010 09:54 AM
Left a vm of what is going on.
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Nathan Higginbotham Mar 08, 2010 10:03 AM
The other is being imaged and checked to see if
hardware has  issues.
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Nathan Higginbotham Mar 05, 2010 11:24 AM
One power cord was messed up so I plugged it back
in. The other is missing looking for it now, most
likely being fixed.
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Nathan Higginbotham Mar 05, 2010 09:39 AM
Task reassigned to Nathan Higginbotham.
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Nathan Higginbotham Mar 05, 2010 09:39 AM
meeting at 11
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Brian Berkley Mar 04, 2010 04:44 PM
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Mar 04, 2010 01:11 PM
the computer will not turn on. He has tried to
turn the computer on and it is not working. He
says when he pushes the button no light turn on.
There is not green or orange light. the computers
are in a in small area so he cant check the power
cored.

He also says that there is a computer that is
missing and he does not know were it has gone 

the computers are located in NS 116

88489
kazeror@wou.edu
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