Service Request Ticket

Service Request Information

CONTACT	Name	Kruczek, Klay	Date	Mar 05, 2010 12:13 PM
	Department	Natural Science Division	Phone	88829
	Location		Email	kruczekk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080034 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	342LVG1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0067126 installed as Office Pro 2003, Acrobat Pro 7.0 Win from P0052634 moved from 20030686, Dreamweaver MX 2004 from P0047699
	Wired NIC	00:21:70:0A:F6:08

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Mar 10, 2010 09:51 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Mar 10, 2010 09:51 AM	Delivered the machine. Copied his documents over.	Add Attachment
Nathan Higginbotham	Mar 09, 2010 11:09 AM	machine is finished imagine. Needs to be delivered. Will do tomorrow. He has a backup laptop he is using now.	Add Attachment
Nathan Higginbotham	Mar 09, 2010 10:24 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Mar 09, 2010 10:24 AM	Machine system files were corrupt. It would just keep restarting.	Add Attachment
Kevin Elmore	Mar 08, 2010 09:00 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Elmore	Mar 08, 2010 09:00 AM	Work stoppage.	Add Attachment
Cinthya Mendez-Garcia	Mar 05, 2010 12:13 PM	says they went to reboot the machine and it keeps going to a black screen with white writing asking if they want to start windows normally.... says they click that option but it just keeps going back to that screen. Available times: today until 4:30pm 88465 Sharyne Ryles	Add Attachment