Service Request Ticket - # 36691

Service Request Information

CONTACT Name Oberst, Sharon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 05, 2010 02:16 PM
Department Creative Arts/Theater-Dance Phone 88243
Location Email obersts@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20090849[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP OfficeJet Pro 8000 Inkjet Printer #CB092A
Serial No. MY015242540514 Location PDR

Model CB092A Hostname
Notes B/W-Up to 1200 x 1200 dpi Color-Up to 4800 x 1200 dpi Monthly duty cycle-Up to 15,000 pages aser Quality Print Speed: Up to 15 ppm black, Up to 11 ppm color1, Maximum print speed of 35 ppm black, 34 ppm color2 Standard Connectivity: 1 USB 2.0, 1 Ethernet Paper Handling: 250-sheet input tray, 150-sheet output tray, automatic two-sided printing standard, optional second 250-sheet input tray Borderless Printing: Up to 8.5 x 11 in RMA DONE 10/29/2010 Ink/Toner Refill

Wired NIC 18:A9:05:7B:5E:13

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact goodeld@wou.edu 88122

Tracking

Entered by Date Memo
Dale Goodell
Email

Public
Entered by Date Memo
Dale Goodell Mar 29, 2010 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Dale Goodell Mar 29, 2010 10:51 AM 
Invoice signed; task complete.
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Dale Goodell Mar 25, 2010 10:29 AM 
Printer installed.  Need to have Lenore sign the
invoice; Rice/TA closed 3/25-26.
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Dale Goodell Mar 25, 2010 08:06 AM 
Task reassigned to Dale Goodell.
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Tricia Flaherty Mar 24, 2010 04:16 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Mar 24, 2010 04:16 PM 
This is to replace loaner for Sharon Oberst,
Please bring back loaner printer and give to Adam,
Invoice and printer are on counter in ITC008 with
a copy of this Service Request
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Tricia Flaherty Mar 05, 2010 02:35 PM 
Contacted Lenore Elliasen about getting a new 
printer ordered for Sharon Oberst.  She said she 
will get that going right away and in the mean 
time will contact Sharon Oberst about ordering 
ink for loaner printer Deskjet D4160.  When I 
called Sharon back to let her know she said she 
was completely out of ink and could not print at 
all I told her that Lenore would work with her to 
get ink for the "loaner" and that we did not have 
any on hand to give to her.  She was not happy 
with the idea of having to wait to order ink...I 
told her I would keep this task open until I saw 
the order for the new printer go through next 
week.
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Cinthya Mendez-Garcia Mar 05, 2010 02:16 PM 
says she is less concerned about the new printer
and more concerned about the ink. she is low in
ink. says dale from our department loaned her the
printer she has now till the new one gets here.
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