Service Request Ticket

Service Request Information

CONTACT	Name	Quiring, Sandy	Date	Mar 05, 2010 03:37 PM
	Department	Human Resources	Phone	88141
	Location		Email	quirings@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070635 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Sun Ray 2 Thin Client #NTC-10Z-00
	Serial No.	0748BE8424	Location	PDR
	CPU	Unknown
	OS	Unknown	Software	Moicrosoft office Pro Plus 2007 from P0064403
	Wired NIC	00:14:4F:B7:89:12

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 10, 2010 10:06 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Brian Berkley	Mar 10, 2010 10:06 AM	remotely controlled her session and set favorites location to H:\woufavs	Add Attachment
Brian Berkley	Mar 10, 2010 09:21 AM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 10, 2010 09:21 AM	Sandy, If you could call me when you are logged into the thin client, I can help you get your favorites to show up. Thanks,	Add Attachment
Joshua Johnson	Mar 05, 2010 05:05 PM	**This is an email** 20070635	Add Attachment
Cinthya Mendez-Garcia	Mar 05, 2010 03:39 PM	**This is an email** Hello, I have created a service ticket for you, here is your reference number: 36692 Please email us back with the WOU# off of the thin client. Thank you, Cinthya Mendez SRD Rep	Add Attachment
Cinthya Mendez-Garcia	Mar 05, 2010 03:37 PM	**This is an email** I had a task a few months ago because my favorites are not listed in Internet Explorer when I log into a thin client. I am still having this problem and Michael Ellis looked at it when he was here this morning. I need to use the thin client when I'm in the Mailroom. Sandy Quiring	Add Attachment