Service Request Ticket

Service Request Information

CONTACT	Name	Winslow, Niki	Date	Mar 05, 2010 03:56 PM
	Department	Natural Science Division	Phone	88206
	Location		Email	winslon@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20050247 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP Laserjet 4250dtn #TB372ll/a
	Serial No.	CNDXG04683	Location	PDR
	Model	#TB37211/a	Hostname
	Notes	fuser replaced 4-2009 from P0070151, Maint Kit from P0074233 3-2010, Manit Kit from P0084084 2-2012 SR46147	Ink/Toner Refill	HP 42A or HP 42X
	Wired NIC	00:13:21:26:96:EC

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 09, 2010 01:43 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 09, 2010 01:43 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Mar 09, 2010 01:43 PM	The printer got a new fuser and is back up and running.	Add Attachment
Jordan Colton	Mar 08, 2010 10:27 AM	Needs a new fuser.	Add Attachment
Kevin Elmore	Mar 08, 2010 09:11 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Kevin Elmore	Mar 08, 2010 09:11 AM	Now the printer is jammed. This is a lab printer and students will be needing to print to it throughout today.	Add Attachment
Casey Sonflieth	Mar 05, 2010 03:56 PM	she said that the printer's toner is not setting and it is rubbing off like chalk she said. she also said that she keeps a spare one around but the last time she asked for one they brought the wrong toner. the toner should be Q5942A..there is an empty toner there now and the wrong toner that was dropped off too. she said the printer should be cleaned up too. NS 216 Phone: 8-8206	Add Attachment