Service Request Ticket

Service Request Information

CONTACT	Name	Lacey, Jenny	Date	Mar 08, 2010 08:58 AM
	Department	Facilities Services	Phone	88086
	Location		Email	laceyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040563 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX280 SFF, Pentium 4 Processor 540
	Serial No.	117sk61	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0050950
	Wired NIC	00:11:43:B1:3E:42

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 10, 2010 10:28 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 10, 2010 10:28 AM	this is a duplicate of 36662. closing this one.	Add Attachment
Jordan Colton	Mar 09, 2010 12:18 PM	**This is an email** Hey this is Jordan with the UCS. Im emailing in regards to your service request for the images not loading in your email. In firefox, if you go to the 'Help' button on the top of the screen, and click "Check for updates", and update it, this should take care of your problem. Also click HERE and download and install this as well. This should take care of all the problems with your email! If this doesn't work, or if you have any more questions, please let me know and I would be more than happy to help! -- Thank you, ~Jordan	Add Attachment
Jordan Colton	Mar 09, 2010 12:18 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Jordan Colton	Mar 09, 2010 12:17 PM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 09, 2010 12:17 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Kevin Elmore	Mar 08, 2010 08:58 AM	She is using firefox into the webmail. Not using outlook/thunderbird. she only gets a little red x where the image is supposed to be.	Add Attachment