Service Request Ticket

Service Request Information

CONTACT	Name	Hughes, Chloe	Date	Mar 08, 2010 09:18 AM
	Department	Education & Leadership	Phone	88781
	Location		Email	hughesc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080597 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	3F23TH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068642 installed as Office Pro 2003
	Wired NIC	00:21:70:48:B4:97

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Mar 10, 2010 09:55 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Mar 10, 2010 09:55 AM	She was able to log on successfully now.	Add Attachment
Jordan Colton	Mar 08, 2010 03:08 PM	I went over because she called, and i logged in right away also. so i left a note and an extra note showing what keys i used and that you hold the down at the same time. I also changed her my documents path to h:, it was not set for that.	Add Attachment
Nathan Higginbotham	Mar 08, 2010 10:27 AM	when I went to check her machine I was able to log in right away. Ctrl alt Delete worked.	Add Attachment
Nathan Higginbotham	Mar 08, 2010 10:10 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Kevin Elmore	Mar 08, 2010 09:19 AM	The ed office can give the tech access to her office.	Add Attachment
Kevin Elmore	Mar 08, 2010 09:18 AM	The numlock light is on, so the keyboard is plugged in, so far as can be determined on the phone.	Add Attachment