Service Request Ticket

Service Request Information

CONTACT	Name	Dauer, Susan	Date	Mar 08, 2010 10:46 AM
	Department	Education & Leadership	Phone	88230
	Location		Email	dauers@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080302 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac 20in 2.66GHz Intel Core 2 Duo #MB324LL/A
	Serial No.	SW8830130ZE3	Location	PDR
	CPU	Intel Core 2 Duo 2.66GHz(6MB L2, 1066MHz FB)
	OS	Unknown	Software	MS Office 2008 for MAC from P0067422
	Wired NIC	00:22:41:1E:C1:6B
	Wireless NIC	00:21:E9:E3:5C:1A
	Bluetooth NIC	00:21:E9:D5:63:EF

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 08, 2010 03:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Mar 08, 2010 03:42 PM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Mar 08, 2010 03:42 PM	I went down to her office and got this resolved for her.	Add Attachment
Joshua Johnson	Mar 08, 2010 10:46 AM	Susan Dauer is trying to print to the printer Guppy in the Education building. She was able to print just fine until she had to update her computer. Her computer is a Mac. She says that the printer is asking for the LPADMIN password and user name. When she types in her own user-name and password it does not work. the computer number is 20080302. She is the only one that can not print to this printer	Add Attachment