Service Request Ticket - # 36705

Service Request Ticket - # 36705

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Service Request Information

CONTACT	Name	Aldrich, Patrick	Date	Mar 08, 2010 10:49 AM
	Department	The Research Institute	Phone	89202
	Location		Email	aldrichp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20090756 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	HP LaserJet Enterprise P3015DN Printer #CE528A#ABA
	Serial No.	VNBC9D00F7	Location	PDR
	Model	CE528A	Hostname
	Notes	Not to be networked when set up initially in AD302F up to 42 ppm, B/W laser printer, Tray 1 Multipurpose(100-sheet), Tray 2 500-sheet imput, automatic duplexing	Ink/Toner Refill
	Wired NIC	00:25:B3:F6:35:95

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Tracking

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 02, 2010 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 02, 2010 11:22 AM	The printer has been setup and is running. The printers name is NS-Forensics	Add Attachment
Teresa Hutchinson	Mar 30, 2010 10:22 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Teresa Hutchinson	Mar 30, 2010 10:22 AM	**This is an email** Hi Teresa, The printer still hasn't gotten an IP address. Pat	Add Attachment
Teresa Hutchinson	Mar 30, 2010 10:14 AM	**This is an outgoing email** Hi Patrick, We were just checking in with you regarding a service request that we have for you (#36705) Scheduled to MOVE MONDAY 3/8: Network a HP LJ P3015DN for Forensics Grant in NS021 Hallway - need IP address Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Teresa Hutchinson	Mar 15, 2010 09:25 AM	**This is an email** Hi Teresa, Yes the Printer is in the hallway and the network connection seems to up and running. We are still waiting on the printer to get an IP address so we can communicate with it. Thanks, Pat	Add Attachment
Teresa Hutchinson	Mar 12, 2010 03:52 PM	**This is an outgoing email** Hi Patrick, We were just checking in with you regarding a service request that we have for you (#36705) Scheduled to MOVE MONDAY 3/8: Network a HP LJ P3015DN for Forensics Grant in NS021 Hallway I checked in with you the other day on another request but wanted to make sure it was okay to close this task as well. Let us know and we'll be happy to help! Thanks, Teresa Hutchinson	Add Attachment Public
Tricia Flaherty	Mar 08, 2010 10:49 AM	This is currently hooked up locally in AD302C and will need to be be networked and moved to NS021. Talk with Pat Aldrich about which stations in NS will need to print to it besides the 3 or 4 in the NS021 Location(Forensics grant included stations for Steve Taylor and Bryan Dutton as well) There is also a task for the movement of computers,scanner and local Epson printer on SR#36676	Add Attachment