Service Request Ticket

Service Request Information

CONTACT	Name	Ross, Mike	Date	Mar 09, 2010 04:08 PM
	Department	University Computing Solutions	Phone	88046
	Location		Email	rossm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090799 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960, E8400, 3.0GHz, 6M, 1333MHz FSB
	Serial No.	908H3M1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	bundled with Roxio Creator DE 10.3 and Cyberlink PowerDVD 8.3, MS WIN7 Pro downgraded to WIN XP Pro, Office Pro Plus 2007 from P0073887
	Wired NIC	00:26:B9:83:E6:E1

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Mar 16, 2010 09:04 AM	Used Ghost image for NS Forensics setup, as this is the same hardware.	Add Attachment
Paul Lambert	Mar 16, 2010 08:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Paul Lambert	Mar 16, 2010 08:41 AM	This is a little note by paul	Add Attachment
Paul Lambert	Mar 16, 2010 08:40 AM	Status changed from (5) Completed to (1) Pending	Add Attachment
Dale Goodell	Mar 16, 2010 08:20 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tricia Flaherty	Mar 12, 2010 04:24 PM	Contact changed from Ross Cotroneo to Mike Ross.	Add Attachment
Dale Goodell	Mar 12, 2010 03:57 PM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Dale Goodell	Mar 12, 2010 03:56 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Dale Goodell	Mar 12, 2010 03:36 PM	Task reassigned to Dale Goodell.	Add Attachment
Dale Goodell	Mar 12, 2010 03:36 PM	Task reassigned to New Equip. Setup.	Add Attachment
Dale Goodell	Mar 12, 2010 03:35 PM	Local user -- Login: rlloyd Password: hot&7cold	Add Attachment
Dale Goodell	Mar 10, 2010 04:00 PM	Task reassigned to Dale Goodell.	Add Attachment
Tricia Flaherty	Mar 09, 2010 04:08 PM	This will be on counter in ITC008 with New Equipment Form	Add Attachment