Service Request Ticket - # 36740

Service Request Information

CONTACT Name Jack, Roben   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2010 01:20 PM
Department Advancement & Foundation Phone 88468
Location Email jackr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20030620[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag 5VC0Y41 Description Dimension 4600, P4-2.80GHz
Serial No. 5VC0Y41 Location ITC 007 Storage

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:E9:FE:CC


TECHS Submitted by Kevin Elmore Contact kelmore@wou.edu 88925
Primary Technician Contact bberkley@wou.edu 88955

Tracking

Entered by Date Memo
Brian Berkley
Email

Public

Entered by Date Memo
Brian Berkley Mar 17, 2010 02:19 PM
Status changed from (1) Pending to (5) Completed
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Brian Berkley Mar 17, 2010 01:46 PM
net use I: \\cougar\advancement

add users to advancement LDAP group and adv_stu
groups to get I: drive.
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Brian Berkley Mar 11, 2010 04:46 PM
c:\pp4 is directory

needs student worker names for adding to local
admin group

UA3xxxxGENERAL is the system name, it needs
cleaned up, profiles deleted, etc.
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Brian Berkley Mar 10, 2010 04:18 PM
Roben,

I believe I can help you get this database thing
sorted out.

Please let me know when you are available for me
to come down there and take a look at it.

Thanks,
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Brian Berkley Mar 10, 2010 04:18 PM
Task reassigned to Brian Berkley.
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Kevin Elmore Mar 10, 2010 01:20 PM
****This is an email****
 


Roben Jack Larrison
Curator, Jensen Arctic Museum
590 Church Street
Monmouth, OR 97361
(503) 838-8468
arctic@wou.edu
www.wou.edu/arctic

-----Original Message-----
From: Mail Delivery System
[mailto:MAILER-DAEMON@wou.edu]
Sent: Wednesday, March 10, 2010 1:08 PM
To: jacklarr@wou.edu
Subject: Undelivered Mail Returned to Sender

This is the mail system at host scarface.wou.edu.

I'm sorry to have to inform you that your message
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: host
cougar.wou.edu[140.211.127.100] said: 550 5.1.1
    ... User unknown (in
reply to RCPT TO command)
Subject: 	
Jensen Arctic Museum
From: 	
Roben Jack Larrison 
Reply-To: 	
Roben Jack Larrison 
Date: 	Wed, 10 Mar 2010 13:08:24 -0800
To: 	uschelpdesk@wou.edu

I have password issues I need to resolve. Our
computer #20030620[Edit Inv] has our Past Perfect database
on it. Our students are unable to access that
database unless they are logged into my personal
log in. I have tried to have this issue resolved
in the past and we still do not have a resolution.
Please help.
Roben
 
Roben Jack Larrison
Curator, Jensen Arctic Museum
590 Church Street
Monmouth, OR 97361
(503) 838-8468
arctic@wou.edu
www.wou.edu/arctic
 
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