Service Request Ticket - # 36748

Service Request Information

CONTACT Name Kruczek, Klay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 10, 2010 04:18 PM
Department Natural Science Division Phone 88829
Location Email kruczekk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20080034[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
Serial No. 342LVG1 Location PDR

CPU Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)


OS Unknown Software MS Office Pro Plus 2007 from P0067126 installed as Office Pro 2003, Acrobat Pro 7.0 Win from P0052634 moved from 20030686, Dreamweaver MX 2004 from P0047699

Wired NIC 00:21:70:0A:F6:08

TECHS Submitted by Cinthya Mendez-Garcia Contact cimende@wou.edu 88069
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Mar 11, 2010 10:50 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Mar 11, 2010 10:50 AM 
Installed the missing programs. One of them the
math department has.
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Nathan Higginbotham Mar 11, 2010 09:19 AM 
Task reassigned to Nathan Higginbotham.
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Casey Sonflieth Mar 11, 2010 08:18 AM 
****This is an email****
My CPU WOU# is 20080034[Edit Inv]
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Cinthya Mendez-Garcia Mar 10, 2010 04:19 PM 
replied with ticket number and asked for WOU # 
off computer
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Cinthya Mendez-Garcia Mar 10, 2010 04:18 PM 
****This is an email****
Hello
I recently had my computer worked on.  Windows 
wasn't actually completely starting up, so you 
all had to almost start over with my computer.  I 
am missing a few significant programs: 
Dreamweaver, Adobe Professional (I used to have 
7.0, which worked fine), and The Geometer's 
Sketchpad. 

Would it be possible to load those on my computer 
again? I also seem to be missing most of the 
printers, which I can reload myself, but it would 
be nice to have access to (for example) the 
printers in MNB 110.

For now, I can get away with just using Remote 
Desktop to access these programs, but it would be 
nice not to have to do that.

Thanks
Klay


-- 
Klay Kruczek
Associate Professor of Mathematics
Western Oregon University
kruczekk@wou.edu
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