Service Request Ticket

Service Request Information

CONTACT	Name	Anderson, Lori	Date	Mar 11, 2010 10:51 AM
	Department	University Housing	Phone	88627
	Location		Email	andersol@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20080471 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 755, 3.0GHz, 6M, VT, 1333MHz FSB
	Serial No.	78JNPH1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	Windows Vista downgraded to WIN XP PRo SP2, MS Office Pro Plus 2007 from P0068380 installed as Office Pro 2003
	Wired NIC	00:21:70:6F:F0:08

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Mar 11, 2010 11:22 AM	Task reassigned to Gabriel Thrash.	Add Attachment
Gabriel Thrash	Mar 11, 2010 11:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Mar 11, 2010 11:22 AM	went over and rain the dial-a-fix program. and it didnt fix the problem. i told her that IE acts up a lot and that we recommend people to use firefox. She said she would change her links to mozilla.	Add Attachment
Jordan Colton	Mar 11, 2010 10:57 AM	This should solve the problem \\installs\installs$ 2.Utilities\dial-a-fix.exe and check all the boxes to have it fix everything.	Add Attachment
Casey Sonflieth	Mar 11, 2010 10:51 AM	**This is an email** My Internet Explorer won't open or opens after 10 minutes waiting. I can use Mozilla Firefox. Its been doing this intermittently all week. I'm thinking virus. My computer number is 20080471. I'll be away from my desk from 12-2 today. Thank you! -- Lori Anderson Accounts Receivable Business Services Office, AD101 Western Oregon University (503) 838-8169	Add Attachment