Service Request Ticket - # 36759

Service Request Information

CONTACT Name Kruczek, Klay   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 11, 2010 11:23 AM
Department Natural Science Division Phone 88829
Location Email kruczekk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20040306[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 4300DTN Printer #Q2434A
Serial No. SCNGY305076 Location PDR

Model Q2434A Hostname mathlab.wou.edu
Notes 140.211.78.49 Ink/Toner Refill HP 39A or HP 39X

Wired NIC 00:0E:7F:3A:08:BF

TECHS Submitted by Christian Rogers Contact crogers05@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Mar 15, 2010 01:44 PM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Mar 15, 2010 01:44 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Mar 15, 2010 01:44 PM 
****This is an email****

Teresa
All works well
Klay
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Teresa Hutchinson Mar 15, 2010 12:44 PM 
****This is an outgoing email****
Hi Klay,

We were just following up with you regarding a 
service request that we have for you  (#36759)

Description: doesn’t print at all. Everyone 
receives the “windows cannot print due to the 
current printer set up” message

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson
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Public
Jordan Colton Mar 12, 2010 12:44 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Gabriel Thrash Mar 12, 2010 09:25 AM 
Called and left vmail requesting availability.
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Brian Berkley Mar 11, 2010 12:46 PM 
Printer works fine, they should likely delete the
old printer and reconnect to it.
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Christian Rogers Mar 11, 2010 11:23 AM 
Printers not working. It would randomly print, 
but now it doesn’t print at all. Everyone 
receives the “windows cannot print due to the 
current printer set up” message. MnD112 student 
lounge printer.  There is another printer, but it 
is located in a class room and can not access it 
because class is in use.  “Need this printer 
badly because its dead week”
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