Service Request Ticket - # 36779

Service Request Ticket - # 36779

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Service Request Information

CONTACT	Name	DeNoyer, Sue	Date	Mar 15, 2010 08:37 AM
	Department	College of Liberal Arts and Sciences	Phone	88690
	Location		Email	denoyes@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090298 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	HFN9CK1	Description	Dell OptiPlex 960 SFF,Core2Duo, 3.0GHz,6M, 1333FSB
	Serial No.	HFN9CK1	Location	009
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Unknown	Software	WIndows Vista Business 32bit downgraded to WIN XP Pro SP3, MS Office Pro Plus 2007 from P0071641
	Wired NIC	00:24:E8:31:48:6A

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Mar 30, 2010 09:13 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Mar 30, 2010 09:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Teresa Hutchinson	Mar 30, 2010 09:13 AM	Closed - 5 days, no contact back	Add Attachment
Teresa Hutchinson	Mar 24, 2010 12:06 PM	**This is an outgoing email** Hi Sue, We were just following up with you regarding a service request that we have for you (#36779) Description: After sending email, notices that the message has duplicated itself below the message. We were wondering if this has been resolved for you by trying it in Firefox or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Teresa Hutchinson	Add Attachment Public
Lance Jewett	Mar 15, 2010 11:24 AM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	Mar 15, 2010 11:24 AM	called her, she will try Firefox	Add Attachment
Kevin Elmore	Mar 15, 2010 08:51 AM	The second email is in Inbox>!2010>Winter of ucshelpdesk@wou.edu	Add Attachment
Kevin Elmore	Mar 15, 2010 08:50 AM	Correction: "This doesn't show after it has been sent" should say "This doesn't show until after it has been sent."	Add Attachment
Kevin Elmore	Mar 15, 2010 08:48 AM	This problem is inconsistent, except for the addition of extra space in the formatting.	Add Attachment
Kevin Elmore	Mar 15, 2010 08:46 AM	she sent two emails that are displaying these issues. They are too big to past into the memo field. The subject line for the first one is: Fwd: GIS for Public Safety - Now Registering It's in the !2010>Winter folder of ucehelpdesk@wou.edu	Add Attachment
Kevin Elmore	Mar 15, 2010 08:41 AM	This doesn't show after it has been sent. When she opens it from the "Sent" folder, it shows up like this. Also, when she sends to herself this happens.	Add Attachment
Kevin Elmore	Mar 15, 2010 08:39 AM	She says that a bunch of extra space gets put in after after sending, also.	Add Attachment
Kevin Elmore	Mar 15, 2010 08:38 AM	Error Message: no error message is being displayed.	Add Attachment Public
Kevin Elmore	Mar 15, 2010 08:38 AM	Browser: Internet Explorer 8	Add Attachment Public
Kevin Elmore	Mar 15, 2010 08:37 AM	Sometimes it's only part of the message that get duplicated, sometimes it's the whole.	Add Attachment