Service Request Ticket - # 36795

Service Request Information

CONTACT Name Leslie, Gail Ann   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2010 10:07 AM
Department The Research Institute Phone 88756
Location Email leslieg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20080370[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Latitude D830, 2.40GHz 3M L2 800Mhz Dual Core
Serial No. 2GWCDH1 Location

CPU Intel Core 2 Duo T8300(2.4GHz, 800Mhz,3ML2)


OS Unknown Software Windows Vista Bus downgraded to WIN XP PRo SP2, CyberLink Power DVD 8.0, Roxio Creator DE v9 Microsoft Office Pro Plus 2007 from P0067648, Adobe Photoshop Elements v6 WIN from P0067648

Wired NIC 00:21:70:70:0F:90


Wireless NIC 00:21:5C:6E:25:61


Bluetooth NIC 00:21:86:4B:23:51

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public
Entered by Date Memo
Nathan Higginbotham Mar 16, 2010 11:33 AM 
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Mar 16, 2010 11:33 AM 
Update machine. Gave her admin rights. The
Wireless button was turned off that is why she
could not get online.
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Nathan Higginbotham Mar 16, 2010 10:36 AM 
Task reassigned to Nathan Higginbotham.
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Casey Sonflieth Mar 16, 2010 10:07 AM 
Just recently had her laptop worked on and now she
needs admin rights to updates and wireless is not
working either.  Leaving for out of town on
Thursday.  Wednesday and today are the only days.
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