Service Request Ticket

Service Request Information

CONTACT	Name	Garrison, Jodie	Date	Mar 16, 2010 11:34 AM
	Department	Creative Arts/Art	Phone	88027
	Location		Email	garrisonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20080175 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Apple MacBook 13-in (white) #Z0FK
	Serial No.	SW88290SK0P5	Location	PDR
	CPU	Intel Core 2 Duo 2.4GHz 3MB shared L2 cache
	OS	Unknown	Software	MS Office 2008 for MAC from P0067126, Adobe Web Premium CS5 Mac License and InDesign CS5 MAC license from P0077114
	Wired NIC	00:22:41:23:AF:10
	Wireless NIC	00:21:E9:DC:11:52
	Bluetooth NIC	00:22:41:3F:03:8C

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Apr 01, 2010 12:37 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Brian Berkley	Apr 01, 2010 12:37 PM	She picked up her laptop today.	Add Attachment
Brian Berkley	Mar 29, 2010 08:55 AM	Macbook is at the Mac Store with a new hard drive waiting to be picked up (will pick up today 3/29).	Add Attachment
Brian Berkley	Mar 19, 2010 12:55 PM	Laptop dropped off for repair on Tuesday, March 16, 2010.	Add Attachment
Brian Berkley	Mar 17, 2010 02:31 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Brian Berkley	Mar 16, 2010 12:22 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 16, 2010 12:22 PM	mac store it goes....	Add Attachment
Kevin Elmore	Mar 16, 2010 11:36 AM	The computer is currently at the srd.	Add Attachment
Kevin Elmore	Mar 16, 2010 11:34 AM	She's been given a loaner computer WOU#20070339. Her machine will start up to the Apple sound and then hang at the gray screen.	Add Attachment