Service Request Ticket - # 36804

Service Request Information

CONTACT Name Davis, Shirley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 16, 2010 03:45 PM
Department Registrar’s Office Phone 88806
Location Email daviss@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050775[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 35Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700

Wired NIC 00:12:3F:95:3D:E6


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact ljewett06@wou.edu 88925

Tracking

Entered by Date Memo
Lance Jewett
Email

Public

Entered by Date Memo
Lance Jewett Apr 05, 2010 12:02 PM
Status changed from (1) Pending to (5) Completed
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Lance Jewett Apr 05, 2010 12:02 PM
Changed her monitor(20030925) with 20050819[Edit Inv]
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Lance Jewett Apr 01, 2010 12:17 PM
****This is an email****
Hi Shirley,
This is Lance from the University Computing
Service with Western Oregon. I worked with you on
your task about switching out your computer with
the one from the room across the hall.The station
across the hall is a 2002 computer that was
misplaced at the time when it should have been
upgraded. So Tricia will be contacting you later
this term to replace that station with a newer
one. As for monitors we can change those out and
replace with a different size. I will contact you
once i have located a monitor to be switched. If
you have any questions you can reply to this email
or call the service desk.

Thank you,
UCS
Lance Student Tech
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Lance Jewett Apr 01, 2010 11:59 AM
She wanted to switch her 2005 machine with a 2002.
So we will not switch it. she may want to switch
the monitor since it is slightly larger. 
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Lance Jewett Apr 01, 2010 11:58 AM
Task reassigned to Lance Jewett.
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Teresa Hutchinson Mar 30, 2010 08:58 AM
****This is an email****

I was out of the office sick last week.  Let me 
know when it can be scheduled to change out my 
computer.

Thanks,
Shirley Davis
X88806
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Teresa Hutchinson Mar 26, 2010 03:56 PM
****This is an outgoing email****
Hi Shirley,

We were just checking in with you regarding a 
service request that we have for you (#36804)

Would like to switch your computer for the 
student workers computer

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Nathan Higginbotham Mar 19, 2010 01:17 PM
Out sick today 
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Joshua Johnson Mar 16, 2010 03:45 PM
Shirley Davis would like to switch her computer to
the student works computer. Her computer is older
and has a smaller screen and she would like to
have a more updated computer. Her computer is in
AD 107 and the student computer is in AD 104.

daciss@wou.edu
88806
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