Service Request Ticket - # 36807

Service Request Ticket - # 36807

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Service Request Information

CONTACT	Name	Cuthbertson, Laurel	Date	Mar 17, 2010 09:19 AM
	Department	The Research Institute	Phone	88789
	Location		Email	cuthberl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20080650 (opens in a new window)	Bldg/Room	UNK unknown
	Service Tag		Description	HP LaserJet P3005dn Printer #Q7815A#ABA
	Serial No.	CNG1X10516	Location	PDR - Picked up by PP on 12/8/10
	Model	Q7815A	Hostname	ergo.wou.edu
	Notes		Ink/Toner Refill
	Wired NIC	00:1F:29:25:A6:48

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	May 24, 2010 07:25 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	May 24, 2010 07:25 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Teresa Hutchinson	May 24, 2010 07:25 AM	Closed - no contact back	Add Attachment
Jackie Digmann	May 19, 2010 05:16 PM	*******This is an outgoing email******* Hi, I was just checking to see if this was still an issue you needed taken care of. If you have decided you do not want the printer fixed, please let me know as soon as possible so I can close your service request. Please feel free to call or email with any questions. Thank you, Jackie Digmann	Add Attachment
Adam Wehner	May 11, 2010 01:18 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Adam Wehner	May 11, 2010 01:18 PM	Called and let her know that the printer is messed up and would be fixable at a price. They are talking it over on what they want to do.	Add Attachment
Teresa Hutchinson	Mar 30, 2010 12:34 PM	**This is an email** Teresa, thanks so much for the note! I did have a conversation yesterday with a tech who was here. I suggested, for the 2nd or 3rd time, throwing it out the window. Just kidding, sort of. As you know, the thing has never worked right since we got it. Seems like HP would give us a replacement after all these so-called "repairs" they've done! Alas. We do understand all the hulabaloo you've gone through with this printer. Meanwhile, yep, we need to print :) Have a great rest-of-day, Laurel	Add Attachment
Teresa Hutchinson	Mar 30, 2010 10:50 AM	**This is an outgoing email** Hi Laurel, We were just checking in with you regarding a service request that we have for you (#36807) Duplexing printing does not work Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Brian Berkley	Mar 17, 2010 09:55 AM	Task reassigned to Adam Wehner.	Add Attachment
Joshua Johnson	Mar 17, 2010 09:19 AM	the duplex component of there printer does not work. It jams up when she try's to print with it. she said that the printer has been over hear once before to be worked on. 88789 cuthberl@wou.edu	Add Attachment