Service Request Ticket - # 36819

Service Request Information

CONTACT Name Graber, Rebecca   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2010 08:14 AM
Department Graduate Studies Phone 89524
Location Email graberb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20050781[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
Serial No. 75Z5L81 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software MS Office Pro 2003 from P0054700, upgrade to Office Pro Plus 2007 from P0072655

Wired NIC 00:12:3F:95:3D:10

TECHS Submitted by Ethan Laing Contact ejlaing06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Mar 18, 2010 04:03 PM 
Task reassigned to Teresa Hutchinson.
 Add Attachment
Teresa Hutchinson Mar 18, 2010 04:03 PM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Teresa Hutchinson Mar 18, 2010 04:03 PM 
Closed task
 Add Attachment
Nathan Higginbotham Mar 18, 2010 12:12 PM 
Task reassigned to Self Resolved.
 Add Attachment
Nathan Higginbotham Mar 18, 2010 12:12 PM 
Self Resolved. Didn't hold down button Long enough
for machine to turn off.
 Add Attachment
Christian Rogers Mar 18, 2010 11:28 AM 
Task reassigned to UCS Tech.
 Add Attachment
Christian Rogers Mar 18, 2010 11:28 AM 
Reassigned to UCS Tech
 Add Attachment
Ethan Laing Mar 18, 2010 08:14 AM 
she was using the internet when to computer
started to shut down. It is now frozen and will
not turn off even when trying to manually turn off.
 Add Attachment