Service Request Ticket - # 36826

Service Request Information

CONTACT Name Maroney, Elisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 18, 2010 02:09 PM
Department Deaf Studies and Professional Studies Phone 88735
Location Email maronee@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20070420[Edit Inv] (opens in a new window) Bldg/Room ITC 007
Service Tag Description MacBook 2.16GHz Intel Core 2 Duo-White #Z0ET
Serial No. SW87370MLYX1 Location ITC 007 Storage

CPU Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)


OS Software MAC OSX 10.4 Tiger with FREE upgrade to Leopard, Microsoft office Pro 2004 license from p0063241

Wired NIC 00:1B:63:33:23:E5


Wireless NIC 00:1C:B3:BE:A6:1B


Bluetooth NIC 00:1D:4F:8D:30:5E


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Lance Jewett Apr 07, 2010 03:24 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Lance Jewett Apr 07, 2010 03:24 PM
Task reassigned to Richard Kavanagh.
Add Attachment
Lance Jewett Apr 01, 2010 11:00 AM
Its all working but her clock is an hour behind.
cant change it
Add Attachment
Lance Jewett Mar 30, 2010 10:21 AM
dropped off in her office, waiting for her to
return and call back
Add Attachment
Casey Sonflieth Mar 30, 2010 08:58 AM
Priority changed from (3) Priority to (2) High Priority.
Add Attachment
Casey Sonflieth Mar 30, 2010 08:58 AM
she called in asking the status on the task
Add Attachment
Nathan Higginbotham Mar 24, 2010 01:52 PM
Task reassigned to Lance Jewett.
Add Attachment
Chris Marsaglia Mar 19, 2010 02:55 PM
If someone could go over to ED 202k to check out
the laptop. Kathy Hiede called and said she would
not be able to bring it over to our office. She
would appreciate it if someone made it over there
before the end of the day.
Add Attachment
Nathan Higginbotham Mar 19, 2010 01:05 PM
Gave her admin rights. She was not in so I will
have to go back later for the text file association.
Add Attachment
Nathan Higginbotham Mar 19, 2010 12:53 PM
Task reassigned to Nathan Higginbotham.
Add Attachment
Joshua Johnson Mar 18, 2010 02:22 PM
can also call 88342 
this is Kathy Hiede
Add Attachment
Joshua Johnson Mar 18, 2010 02:09 PM
she can not change the time and date on the
computer because she dose not have administrator
rights on the computer. also when she downloads a
file it opens in a text edit format not in a word
document. she would like to have this fixed 
88735
maronee@wou.edu
ed 202k
Add Attachment