Service Request Ticket

Service Request Information

CONTACT	Name	Kazerouni, Rahim	Date	Mar 19, 2010 12:42 PM
	Department	Natural Science Division	Phone	88489
	Location		Email	kazeror@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090517 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	728SFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:7F:ED

TECHS	Submitted by	Cinthya Mendez-Garcia	Contact	cimende@wou.edu	88069
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Mar 31, 2010 09:32 AM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Adam Wehner	Mar 31, 2010 09:32 AM	I got the computer over and set up for him yesterday. He is good to go.	Add Attachment
Jordan Colton	Mar 25, 2010 01:17 PM	I took the computer over and no one was there, and no one was in the front office to let me in. i have tried calling 3 more times since then.	Add Attachment
Nathan Higginbotham	Mar 24, 2010 11:53 AM	Task reassigned to Adam Wehner.	Add Attachment
Adam Wehner	Mar 19, 2010 02:57 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Adam Wehner	Mar 19, 2010 02:57 PM	New motherboard will be here on Monday.	Add Attachment
Adam Wehner	Mar 19, 2010 01:46 PM	Task reassigned to UCS Tech.	Add Attachment
Adam Wehner	Mar 19, 2010 01:46 PM	I have his computer at my desk. I am getting a new motherboard for it.	Add Attachment
Nathan Higginbotham	Mar 19, 2010 01:46 PM	Task reassigned to Adam Wehner.	Add Attachment
Cinthya Mendez-Garcia	Mar 19, 2010 12:42 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Cinthya Mendez-Garcia	Mar 19, 2010 12:42 PM	says he is connected to the Ethernet cord, says yesterday it worked but now it will not work. says every time he opens up a web browser says network cable unplugged. says he has checked everything says he has rebooted the machine as well. available times: all day today this is causing work to stop for him.	Add Attachment