Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Mar 22, 2010 09:52 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20070420 (opens in a new window)	Bldg/Room	ITC 007
	Service Tag		Description	MacBook 2.16GHz Intel Core 2 Duo-White #Z0ET
	Serial No.	SW87370MLYX1	Location	ITC 007 Storage
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS		Software	MAC OSX 10.4 Tiger with FREE upgrade to Leopard, Microsoft office Pro 2004 license from p0063241
	Wired NIC	00:1B:63:33:23:E5
	Wireless NIC	00:1C:B3:BE:A6:1B
	Bluetooth NIC	00:1D:4F:8D:30:5E

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 01, 2010 07:55 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 01, 2010 07:55 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 01, 2010 07:55 AM	**This is an email** Hi, Teresa. I think that Lance helped me with this today. I don't have the service request number with me at home. Thanks for checking! Elisa	Add Attachment
Teresa Hutchinson	Mar 30, 2010 10:13 AM	**This is an outgoing email** Hi Elisa, We were just checking in with you regarding a service request that we have for you (#36841) Needing Word files re-associated Thanks for your patience and we will help with this as soon as possible. Thanks, Teresa Hutchinson	Add Attachment Public
Nathan Higginbotham	Mar 24, 2010 11:54 AM	Task reassigned to Lance Jewett.	Add Attachment
Kevin Elmore	Mar 22, 2010 09:53 AM	The computer is being held here at the SRD.	Add Attachment
Kevin Elmore	Mar 22, 2010 09:52 AM	Nathan just gave her admin rights, but says that the Word files need to be re-associated.	Add Attachment