Service Request Ticket

Service Request Information

CONTACT	Name	Bruce, Greg	Date	Mar 23, 2010 01:49 PM
	Department	Athletics	Phone	88177
	Location		Email	bruceg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090515 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	71VQFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	MS Office Pro Plus 2007 license from P0072871
	Wired NIC	00:26:B9:74:81:50

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	jcolton08@wou.edu	88925

Entered by	Date	Memo
Jordan Colton			Email Public
Entered by	Date	Memo
Jordan Colton	Mar 25, 2010 08:35 AM	Task reassigned to Jordan Colton.	Add Attachment
Jordan Colton	Mar 25, 2010 08:35 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jordan Colton	Mar 25, 2010 08:35 AM	**This is an email** Hey this is Jordan with the UCS. I'm emailing in regards to your service request about the email issue you are having. This has been a problem with the email system for everyone. It seems that the blue arrow marker next to the replied email sometimes disappears, and its a problem in the code for the email system. Dave Diemer is working on a few other issues with the system right now but will eventually get to this problem. The emails should still show up in your "Sent" folder, allowing you to double check that you have replied. I am sorry for any inconvenience this has caused. Thank you for your time. -- Thank you, ~Jordan	Add Attachment
Joshua Johnson	Mar 23, 2010 01:49 PM	called and said that when he reply's to emails he does not always get an arrow that says that has replied. He would like this arrow to be there all of the time.	Add Attachment