Service Request Ticket - # 36857

Service Request Ticket - # 36857

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Service Request Information

CONTACT	Name	Holmes, Heather	Date	Mar 23, 2010 02:45 PM
	Department	College of Education	Phone	88731
	Location		Email	holmesh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20060573 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Latitude D620 Intel Core2 Duo T7400(2.16GHz)
	Serial No.	FFXVQC1	Location	PDR
	CPU	Intel Core 2 Duo T7400(2.16GHz, 667MHz,4M)
	OS	Unknown	Software	MS Office Pro Plus 2007 from P0060881 installed as Office Pro 2003
	Wired NIC	00:18:8B:C2:CB:88
	Wireless NIC	00:19:D2:B0:01:39

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	ljewett06@wou.edu	88925

Tracking

Entered by	Date	Memo
Lance Jewett			Email Public
Entered by	Date	Memo
Tricia Flaherty	May 11, 2010 03:52 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	May 11, 2010 03:52 PM	installed it	Add Attachment
Lance Jewett	May 11, 2010 02:36 PM	Task reassigned to Lance Jewett.	Add Attachment
Lance Jewett	May 11, 2010 11:54 AM	She will be available at 3pm today	Add Attachment
Tricia Flaherty	May 11, 2010 09:50 AM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Tricia Flaherty	May 11, 2010 09:50 AM	Task reassigned to UCS Tech.	Add Attachment
Tricia Flaherty	May 11, 2010 09:50 AM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Tricia Flaherty	May 11, 2010 09:50 AM	She is back on campus as of today and wants to get the Pinnacle Studio Ultimate Collection 14 installed on her personal laptop for her use. I have the install DVD on top of my desk. Please arrange to get this software installed as soon as possible. **This is an email** I finally got my new Dell laptop and will be ready to have Pinnacle installed. I will be out of town until Tuesday of next week, but would love to schedule some time to have a tech come over and install the program next week if possible at their earliest convience. Thank you! Hope all is well on your end, Heather Holmes	Add Attachment
Tricia Flaherty	Mar 24, 2010 09:59 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Tricia Flaherty	Mar 24, 2010 09:59 AM	She is stopping to pick up green screen and manual	Add Attachment
Tricia Flaherty	Mar 24, 2010 09:59 AM	Task reassigned to Tricia Flaherty.	Add Attachment
Tricia Flaherty	Mar 24, 2010 09:59 AM	She called and asked to get jsut the green screen at this time since it is most important to her this week, she is having computer issues and has not decided which station to install the Pinnacle software on to I will put this on hold tell she contact me back about the install	Add Attachment
Jordan Colton	Mar 24, 2010 08:31 AM	Called and left a VM requesting a good time to install the software.	Add Attachment
Tricia Flaherty	Mar 23, 2010 02:48 PM	forgot to mention that this is on top of my desk	Add Attachment
Tricia Flaherty	Mar 23, 2010 02:45 PM	We originally purchased this title as electronic download and had to switch to Shrikwrap so that she could recieve a special "Green Screen" that is bundled with it in the "shipped box edition" So there is an revised invoice and a box with Manual and green screen that need to be left with her, please bring back the install DVD and installation instructions when you are done. She would like this to be a high priority as they was a delay in the order due to the switch from electronic to box copy and she needs to be doing some video recording that requires the green screen this week.	Add Attachment