Service Request Ticket

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Service Request Information

CONTACT	Name	Bullis, Lori	Date	Mar 24, 2010 08:42 AM
	Department	Library & Media Services	Phone	88884
	Location		Email	bullisl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070154 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	OptiPlex 745 Small Form Factor, 2.13GHz,2M,1066FSB
	Serial No.	82GBBD1	Location	PDR
	CPU	Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)
	OS	Unknown	Software	MS Office Pro 2007 installed as Office Pro 2003 from P0062550
	Wired NIC	00:1A:A0:53:01:2A

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	bberkley@wou.edu	88955

Tracking

Entered by	Date	Memo
Brian Berkley			Email Public
Entered by	Date	Memo
Brian Berkley	Mar 31, 2010 04:32 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 31, 2010 04:32 PM	Task reassigned to Brian Berkley.	Add Attachment
Brian Berkley	Mar 31, 2010 04:32 PM	fixed	Add Attachment
Ashley Sutton	Mar 31, 2010 03:31 PM	It won't let them log into ariel. It has a error message that says: your account is configured to prevent you from using this computer, please try another computer.	Add Attachment
Joshua Johnson	Mar 30, 2010 02:22 PM	there not receiving their in library loan papers cause of this problem.	Add Attachment
Joshua Johnson	Mar 30, 2010 02:21 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Mar 30, 2010 02:21 PM	Task reassigned to UCS Tech.	Add Attachment
Joshua Johnson	Mar 30, 2010 02:21 PM	the aerial program is not receiving electronic documents from other library's. She thinks it is because it has a new IP address.	Add Attachment
Lance Jewett	Mar 30, 2010 10:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Mar 30, 2010 10:22 AM	Task reassigned to Adam Wehner.	Add Attachment
Nathan Higginbotham	Mar 29, 2010 08:32 AM	Task reassigned to UCS Tech.	Add Attachment
Katie Halvorson	Mar 29, 2010 07:19 AM	Priority changed from (2) High Priority to (1) Highest Priority.	Add Attachment
Katie Halvorson	Mar 29, 2010 07:19 AM	Needs this at her desk today. Called and asked where it is and when it will be in.	Add Attachment
Nathan Higginbotham	Mar 24, 2010 11:52 AM	Being imaged.	Add Attachment
Nathan Higginbotham	Mar 24, 2010 11:39 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Kevin Elmore	Mar 24, 2010 08:45 AM	She's putting a post-it note on the monitors to identify which machines they are. She can be called at 541-753-1958 with questions. She is the only who really knows what needs to be on those machines and she'll be out the latter part of this week.	Add Attachment
Kevin Elmore	Mar 24, 2010 08:43 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Kevin Elmore	Mar 24, 2010 08:43 AM	She needs to have it ready for the new term.	Add Attachment
Kevin Elmore	Mar 24, 2010 08:42 AM	Ariel - # 20070148 Both of these computers need to be re-imaged. Berkley said something to her about getting the ILL student computer re-imaged. Lori called to add Ariel to the re-imaging list.	Add Attachment