Service Request Ticket

Service Request Information

CONTACT	Name	Dunkin, Sally	Date	Mar 24, 2010 09:19 AM
	Department	Emeritus and Retired Faculty and Staff	Phone
	Location		Email	dunkins@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050783 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620, Pentium 4, 3.2GHz, 2M, 800 FSB
	Serial No.	B5Z5L81	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from P0054700 upgraded to MS Office Pro Plus 2007 from P0074497, Contribute V3.0 Mac/Win from P0058699 oracle, bi query
	Wired NIC	00:12:3F:95:42:2D

TECHS	Submitted by	Kevin Elmore	Contact	kelmore@wou.edu	88925
	Primary Technician		Contact	gthrash08@wou.edu	88925

Entered by	Date	Memo
Gabriel Thrash			Email Public
Entered by	Date	Memo
Gabriel Thrash	Mar 30, 2010 10:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gabriel Thrash	Mar 30, 2010 10:22 AM	installed office 2007.	Add Attachment
Gabriel Thrash	Mar 29, 2010 12:41 PM	Task reassigned to Gabriel Thrash.	Add Attachment
Tricia Flaherty	Mar 24, 2010 02:58 PM	Status changed from (2) Scheduled to (1) Pending	Add Attachment
Tricia Flaherty	Mar 24, 2010 02:58 PM	Office license has been ordered and purchased TADA! okay that is not normal speed so don't ever expect it to be that easy. :) You can install for Susan Kinney/Sally Dunkin at any time.	Add Attachment
Nathan Higginbotham	Mar 24, 2010 10:35 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Nathan Higginbotham	Mar 24, 2010 10:35 AM	I updated the machines Sophos. Also Added the printer. waiting for Office 2007 license.	Add Attachment
Nathan Higginbotham	Mar 24, 2010 09:59 AM	They need to purchase a license.	Add Attachment
Kevin Elmore	Mar 24, 2010 09:19 AM	She wants Office 2007 put on it, also.	Add Attachment
Kevin Elmore	Mar 24, 2010 09:19 AM	The computer is changing "ownership" from Sally to the new payroll manager (Susanne Kinney).	Add Attachment