Service Request Ticket - # 36873

Service Request Information

CONTACT Name Blazer, Leon   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 24, 2010 12:20 PM
Department Athletics Phone 88384
Location Email blazerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20090833[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell Studio 17, 1.6GHz, 4GB DDR3, 1333MHz
Serial No. CZ6YZL1 Location PDR

CPU Intel Core i7-720QM(1.6, 2.8GHz turbo, 6MB cache)


OS Windows 7 Pro Software WIN 7 Pro, bundled with Dell Webcam 1.4 app, Roxio Easy CD&DVD 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0074165

Wired NIC 00:26:B9:B5:FD:C3


Wireless NIC 70:1A:04:DE:D8:40


TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact nhigginbotham09@wou.edu 88925

Tracking

Entered by Date Memo
Nathan Higginbotham
Email

Public

Entered by Date Memo
Nathan Higginbotham Apr 23, 2010 03:12 PM
Status changed from (1) Pending to (5) Completed
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Nathan Higginbotham Apr 23, 2010 03:12 PM
Installed the DataProject software on the laptop.
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Bill Verant Apr 23, 2010 02:56 PM
Task reassigned to Nathan Higginbotham.
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Bill Verant Apr 23, 2010 02:55 PM
Leon came over and picked up laptop.  The video
software was not installed, but I scheduled it to
be installed by Nathan, whom I will re-assign this
task to.
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Bill Verant Apr 23, 2010 02:55 PM
Leon came over and picked up laptop.  The video
software was not installed, but I scheduled it to
be installed by Nathan, whom I will re-assign this
task to.
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Bill Verant Apr 23, 2010 10:33 AM
Nathan and I are ready to deploy this laptop to
Leon/Brad.  We have sent an email to both Leon and
Brad and have attempted phone contact directly and
through the department secretary (Konnie Sayers).
 She attempted to contact Brad via his cellphone
and could not get through.  The only software left
to install is the custom video editing program the
Volleyball department uses.
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Brian Berkley Apr 23, 2010 09:06 AM
Task reassigned to Bill Verant.
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Tricia Flaherty Apr 19, 2010 04:38 PM
Task reassigned to Brian Berkley.
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Tricia Flaherty Apr 19, 2010 04:38 PM
Window 7 product key behind battery showed Nathan 
H. were to find
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Brian Berkley Apr 19, 2010 03:10 PM
Task reassigned to Tricia Flaherty.
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Brian Berkley Apr 19, 2010 03:10 PM
Tricia,

I need the Windows 7 product key that came with
that laptop.
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Adam Wehner Apr 19, 2010 12:56 PM
Task reassigned to Brian Berkley.
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Adam Wehner Apr 19, 2010 12:56 PM
They are working on getting an image of the laptop.
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Adam Wehner Apr 15, 2010 02:57 PM
The computer is done.  They are trying to figure
out how they want to image it.
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Teresa Hutchinson Apr 13, 2010 10:25 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Apr 13, 2010 10:13 AM
Jon Carey 88910 wants to know the status, they 
have some pressure coming from the "conference" 
that needs them to update/install some software 
that they need, and they need to know when they 
can expect this.  PLEASE CALL JON AND UPDATE HIM 
ON THE STATUS
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Katie Halvorson Apr 07, 2010 12:34 PM
Called and asked if there was an ETA for the laptop.
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Teresa Hutchinson Mar 30, 2010 10:51 AM
****This is an outgoing email****
Hi Leon,
We were just checking in with you regarding a 
service request that we have for you (#36873)

NEW Equip SETUP: Dell Studio 17  laptop for Asst. 
Volleyball Coach from Order#4004

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Tricia Flaherty Mar 24, 2010 01:01 PM
Task reassigned to Adam Wehner.
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Tricia Flaherty Mar 24, 2010 12:20 PM
This is a specialty laptop(needed to be 17 inch 
Graphic/video intensive, low cost) for the Asst 
Volleyball Coach Leon Blazer  I have gone back 
and forth with them about what kind of laptop 
they can get(they wanted to go to Best Buy and 
pick up an HP model) and this is where we finally 
find some common ground.  It is inventoried and 
oby my Desk 
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