Service Request Ticket - # 36879

Service Request Information

CONTACT Name Ayer, Lyn   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 25, 2010 10:24 AM
Department Phone 88328
Location Email ayerl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20070447[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell Optiplex 745, 2.13GHz, 2M, 1066MHz FSB
Serial No. FTC61F1 Location PDR

CPU Intel Core 2 Duo E6400(2.13GHz, 2M, 1066MHz FSB)


OS Unknown Software Windows dongraded to XP Pro sp2, Office from TRI site license

Wired NIC 00:1A:A0:6F:A0:8C


TECHS Submitted by Joshua Johnson Contact jjohnson09@wou.edu 88925
Primary Technician Contact gthrash08@wou.edu 88925

Tracking

Entered by Date Memo
Gabriel Thrash
Email

Public

Entered by Date Memo
Gabriel Thrash Jun 04, 2010 10:57 AM
Status changed from (1) Pending to (5) Completed
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Gabriel Thrash Jun 04, 2010 10:57 AM
Said she has been busy and doesnt really have time
to give her computer up for imaging right now. so
i told her id close her task, and when she wanted
it done, we would open it back up for her.
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Gabriel Thrash May 14, 2010 11:31 AM
shes not in her office.
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Gabriel Thrash Apr 19, 2010 11:39 AM
****This is an email****
Hello Gabe:
Thanks for giving it another shot.  A good time to
reimage my computer -- if that is what is needed
-- will be Friday May 7 through Sunday May 16 --
when I will not be in the office or using my
computer.  Now is definitely not a good time since
I have a lot of presentations and workshops
between this week and next week.    How long will
it take to reimage my computer?
Lyn
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Gabriel Thrash Apr 16, 2010 02:55 PM
Went over installed different codecs and could not figure out what 
was wrong. installed updates also.
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Gabriel Thrash Apr 15, 2010 12:59 PM
Task reassigned to Gabriel Thrash.
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Gabriel Thrash Apr 15, 2010 12:59 PM
Went over to her office installed updates and it still didn't play for 
me.  She was working on stuff so she asked if i could come back 
tomorrow at 1, because she leaves the office. so that would be 
more time to work on it.
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Joshua Johnson Apr 13, 2010 02:26 PM
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Apr 13, 2010 02:24 PM
has a few DVDs that are not playing on her
computer. she would like to have a tech come over
and show her how to get the DVDs to play. she has
been having issues with multiple DVD not playing.
she needs the DVDs for the workshops that she does
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Teresa Hutchinson Mar 30, 2010 10:24 AM
****This is an email****

Hello Teresa:
That is not accurate.  I actually did play the 
powerpoint WITH the video clips and it worked 
just fine at the tech building --- Josh had 
suggested that I contact Scott Carter --- and we 
played it there.    And I reported back to Josh 
about this.  So I still do need someone to figure 
it out for me.  However, since I have some other 
work that I need to get done this week and next 
week, if you could keep that service request 
alive -- and have someone  come the week of 12th 
instead, I would appreciate it.   I will be in 
most of that week.  Thanks!
Lyn
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Teresa Hutchinson Mar 30, 2010 10:08 AM
****This is an outgoing email****
Hi Lyn,

We were just checking in with you regarding a 
service request that we have for you (#36879)

Power point will not play videos that are in it

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Joshua Johnson Mar 25, 2010 11:17 AM
scott carter helped her and she has gotten it work
on other machines but it still will not play on
her computer. Scott thinks that there may be
something needs to be update. 
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Joshua Johnson Mar 25, 2010 10:42 AM
had her call scott carter so she can be shown how
to set it up
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Joshua Johnson Mar 25, 2010 10:41 AM
she has not tried it on other computers
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Joshua Johnson Mar 25, 2010 10:26 AM
she needs to have this taken care of asap.
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Joshua Johnson Mar 25, 2010 10:24 AM
When Lyn Ayers tries to user her power point that
has videos, the sound will play but the video will
not. the clips will play separately from the power
point.  
88328
ayerl@wou.edu
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