Service Request Ticket

Service Request Information

CONTACT	Name	Reagle, Christina	Date	Mar 25, 2010 10:48 AM
	Department	The Research Institute	Phone	88871
	Location		Email	reaglec@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20050320 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	OptiPlex GX620 SFF, Pentium 4, 3.2GHz, 2M, 800MHz
	Serial No.	306R981	Location	PDR
	CPU	Pentium 4-3.2GHz
	OS	Unknown	Software	MS Office Pro 2003 from TRI Site License, HyperRESEARCH 2.8.2 from VISA2008000422
	Wired NIC	00:12:3F:97:17:2C

TECHS	Submitted by	Joshua Johnson	Contact	jjohnson09@wou.edu	88925
	Primary Technician		Contact	rkavanag08@wou.edu	88323

Entered by	Date	Memo
Richard Kavanagh student			Email Public
Entered by	Date	Memo
Richard Kavanagh student	Mar 26, 2010 10:27 AM	Task reassigned to Richard Kavanagh.	Add Attachment
Richard Kavanagh student	Mar 26, 2010 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Richard Kavanagh student	Mar 26, 2010 10:26 AM	Her outlook was connected to sudown. we migrated her over and dave pulled a backup of her calendar. She's good to go now.	Add Attachment
Kevin Elmore	Mar 26, 2010 09:47 AM	**This is an email** Someone has changed my user name and/or password. I have used what I have written down and nothing works - using my SS# or my Vin #. PLEASE HELP Christina Christina Reagle, Ed.D. Assistant Research Fellow Teaching Research Institute Western Oregon University 345 N. Monmouth Ave. Todd 236 Monmouth, OR 97361 503.838.8871 reaglec@wou.edu	Add Attachment
Joshua Johnson	Mar 25, 2010 10:48 AM	Christina is not able to add and event into her calender. She is using outlook. when she try's to add and event it says that she could not log into the calender. I had her clear the browsing history and this did not fix the issue. She has restarted the computer several times. Christina Reagle 88871 reaglec@wou.edu TODD 236	Add Attachment