Service Request Ticket - # 36892

Service Request Information

CONTACT Name Kosko, Kenneth A.   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 26, 2010 09:48 AM
Department The Research Institute Phone 88751
Location Email koskok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20070425[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description HP LaserJet 3050 Multi-Functional Printer #Q6504A
Serial No. SCNRK363401 Location PDR

Model Q6504A Hostname
Notes all in one with adf, 19ppm, 250 sheet input and 100 sheet output tray Ink/Toner Refill
TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Jun 07, 2010 10:20 AM 
Status changed from (1) Pending to (5) Completed
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Adam Wehner Jun 07, 2010 10:20 AM 
I am closing this task because we have not acted
on it in a while.  If he has another problem he
will have to set up a new task.
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Adam Wehner May 20, 2010 08:38 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Adam Wehner May 20, 2010 08:38 AM 
I went and looked at his printer and spoke with
Ken for a while.  I am going to leave the task
open but the problem is intermittent.
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Adam Wehner Apr 14, 2010 12:36 PM 
Left VM to call me with a time that I could come
work on his computer.
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Adam Wehner Apr 14, 2010 12:35 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Teresa Hutchinson Apr 08, 2010 11:17 AM 
****This is an email****

Hello,

I have been out of the office.  My printer works 
and then it does not work.  I turn if off and on 
then it may work.

ken
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Teresa Hutchinson Apr 01, 2010 12:22 PM 
****This is an email****

Hello,

Some times it prints, other times it does not. 
Some times it prints my emails other times it 
does not. Some times I just keep trying and it 
then prints after deletions.  The problem does 
not seem to be getting better. This morning I 
tried to print an email I received and it 
wouldn't. Turning the printer off some times 
helps other time no.

ken
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Teresa Hutchinson Mar 31, 2010 01:54 PM 
****This is an outgoing email****
Hi Kenneth,

We were just checking in with you regarding a 
service request that we have for you (#36892)

Not able to print to his printer - printer will 
not work

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Mar 29, 2010 12:13 PM 
Task reassigned to Adam Wehner.
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Katie Halvorson Mar 29, 2010 12:07 PM 
called back and is available at any time today.
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Gabriel Thrash Mar 29, 2010 11:57 AM 
called and left vmail requesting availability.
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Katie Halvorson Mar 29, 2010 08:03 AM 
Had someone come and look and it started working
again but called today and said that went back to
the same problem

WOU# 20070425[Edit Inv] printer
WOU# 20041075[Edit Inv] computer

call-back: 8-8751
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Teresa Hutchinson Mar 26, 2010 10:28 AM 
He called back with the WOU# and said he's been 
having problems with this for some time, with it 
being a problem but now it won't print at all or 
print anything.  His office is available anytime.
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Teresa Hutchinson Mar 26, 2010 09:48 AM 
Called to say that he can't print - his printer 
is not working.  I called him back and left a 
voice mail of what the WOU# is of the printer. 
Waiting to hear back.
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