****This is an outgoing email****
Hi Shaun,

We were just following up with you regarding a 
service request that we have for you.  (#36907)

Description: Can't download software updates - in 
particular Apple and Microsoft updates

We were wondering if this has been resolved for 
your or if we can still be of assistance with 
this.  If so, just let us know, we'll be happy to 
help.

Thanks,
Teresa Hutchinson

00:11:24:70:1c:52  is his mac address
140.211.77.205 this is his ip address.

Task reassigned to Nathan Higginbotham.

Try this:

sudo dscl . -append /Groups/admin GroupMembership 
"new_user"

where "new_user" is replaced with his username. This command 
would need to be run as a local admin or as root. If you're 
running it as root you can drop the sudo at the beginning of the 
command.

Hey Richard I tried to fix this computer but I am
missing a setting somewhere. It shows him as an
administrator on the machine but It will not allow
him to do any updates on the computer.

Task reassigned to Lance Jewett.

Office Hours noon-330 on Wednesdays.

Shaun called today and said that he is still
getting the message that his computer needs admin
rights so he can continue with the updates.

He is still not able to do his updates.

He is still having the problem even though someone
came and changed his setting to have the privilege.

This is the first time since the tech came to
visit he has had the problem.

Also the first time he has tried since someone came.

Status changed from (1) Pending to (5) Completed

left a vm to schedule a time to look at machine.

****This is an outgoing email****
Hi Shaun,

We were just checking in with you regarding a 
service request that we have for you (#36907)

Can't upload software on computer

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson