Service Request Ticket - # 36911

Service Request Information

CONTACT Name Overlin, Matt   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 29, 2010 12:32 PM
Department Athletics Phone 88516
Location Email overlinm@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20050092[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX280, Pentium 4 540, 3.20GHz1M
Serial No. 162WW71 Location PDR

CPU Pentium 4-3.2GHz


OS Unknown Software

Wired NIC 00:12:3F:8E:26:5A


TECHS Submitted by Katie Halvorson Contact khalvorson08@wou.edu 88925
Primary Technician Contact rkavanag08@wou.edu 88323

Tracking

Entered by Date Memo
Richard Kavanagh student
Email

Public

Entered by Date Memo
Brian Berkley May 12, 2010 02:19 PM
Status changed from (1) Pending to (5) Completed
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Richard Kavanagh student May 04, 2010 08:42 AM
I have managed to scrounge up a spare power supply that might 
work. I'll call them shortly to head over there and install it.
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Brian Berkley Apr 16, 2010 11:03 AM
Richard, what is the status of this?
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Teresa Hutchinson Apr 15, 2010 03:16 PM
Let Brian know that they are very anxious.  This
is on 20050092[Edit Inv].
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Teresa Hutchinson Apr 15, 2010 03:15 PM
They called back to check on the status...they
said spring training has started and they really
need this to be working.
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Teresa Hutchinson Apr 15, 2010 03:14 PM
Priority changed from (2) High Priority to (1) Highest Priority.
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Lance Jewett Apr 09, 2010 02:19 PM
Task reassigned to Richard Kavanagh.
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Joshua Johnson Apr 06, 2010 01:39 PM
Priority changed from (3) Priority to (2) High Priority.
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Joshua Johnson Apr 06, 2010 01:39 PM
would like to have someone call and give them an
update, contact eric or matt
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Katie Halvorson Apr 05, 2010 12:12 PM
one computer needs a tower and 3 that are already
there that aren't working.

WOU# 20040614- can't get onto server at all-hasn't
been used since fall term. Turns on but won't let
him log on with his information.

WOU# 20050092- can't get into the server at all,
same with the computer above but has been recently
used.

20050126- old and slow, needs updated

Needs another tower that works for a 4th computer

*Spring football starts Monday and needs the
computer for the football program then
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Lance Jewett Apr 05, 2010 11:29 AM
Task reassigned to Lance Jewett.
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Lance Jewett Apr 05, 2010 11:29 AM
called left a VM
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Brian Berkley Mar 30, 2010 11:35 AM
GX280 with bad power supply
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Brian Berkley Mar 30, 2010 11:35 AM
Task reassigned to UCS Tech.
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Tricia Flaherty Mar 29, 2010 01:54 PM
FYI Matt Overlin's GFA PRIMARY station is 
W20081154 which is a Dell Precision laptop
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Tricia Flaherty Mar 29, 2010 01:51 PM
Task reassigned to Brian Berkley.
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Tricia Flaherty Mar 29, 2010 01:51 PM
Brian this machine was a student tech hand me 
down and is not this GFA replaceable so there is 
nothing I can do for you, in fact the inventory 
was never updated when this was put out to 
football and it had the same problem while it was 
a lab station,  I would appreciate it if you 
could update its location in inventory
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Brian Berkley Mar 29, 2010 01:45 PM
Task reassigned to Tricia Flaherty.
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Brian Berkley Mar 29, 2010 01:45 PM
GX280

we are holding onto what we have left for the labs
that use these models, so I don't know what
options are available for replacing this.
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Brian Berkley Mar 29, 2010 01:43 PM
power supply failure
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Katie Halvorson Mar 29, 2010 12:32 PM
The computer just has a orange blinking light.  He
has tried rebooting the computer a couple times
but it keeps flashing orange.

WOU# 20050092[Edit Inv]

541-912-4719
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