Restored her contacts.  She says there are further
problems; she lost her signature this morning
"after somebody from UCS came and worked on my
computer", according to her.  She also says the
system used to automatically remember recently
used addresses and give them to her but she;s lost
that as well.  I think she's probably talking
about Outlook there.

However, she said she can live with things as they
are and doesn't want us to try to fix anything
more because "it just creates new problems".

Called and let her know that we can transfer them
from the old system

Clear profiles from mail applet from control
panel, install latest Java Connector from
\\blake\push, registry fix for version of outlook,
then enable debug logging in the Account Settings
for the Java Connector, and follow the registry
tweaks in this blog post:

http://www.wou.edu/~bberkley/blogs/2010/04/outlook_2007_an.php

Status changed from (7) Waiting for Contact to (1) Pending

****This is an email****

Hi Christina,

We were just checking in with you regarding a 
service request that we have for you (#36926) 
relating to losing your contacts.  If you'd like 
to just send us a note at ucshelpdesk@wou.edu or 
call us at 8-8925 with some times that might work 
for us to meet with you, we'll be happy to help.

Thanks,

left a vm of times available 

4/1 any time this afternoon 
4/2 any time before 4 unless a meeting comes up.
would like lace to give a specific time the he
would be there.  
she is also having printer troubles 

Java connector........  bet she didn't upgrade in
January.........

Christina has lost all of her contacts from her
outlook account. They were there last week. She
would like to have these contacts back. She has
restated the computer and the problem is still there