Service Request Ticket - # 36933

Service Request Information

CONTACT Name Sauer, Nathan   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2010 07:55 AM
Department University Computing Solutions Phone 88960
Location Email sauern@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060493[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dell OptiPlex GX620 3.40GHz, 2x2M, 800MHz FSB
Serial No. 6X4GGC1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro Plus 2007 from P00060277 installed as Office Pro 2003 transferring office license to new station W#20091192

Wired NIC 00:18:8B:5A:1D:D7

TECHS Submitted by Nathan Sauer Contact sauern@wou.edu 88960
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 31, 2010 09:41 AM 
Status changed from (3) Order in Process to (5) Completed
 Add Attachment
Adam Wehner Mar 31, 2010 09:41 AM 
Nathan just picked up the computer.  I ran full
diagnostics on it and came up with nothing. 
Nathan is going to keep and eye on it and see if
we can figure out what is causing the problem.
 Add Attachment
Adam Wehner Mar 30, 2010 10:46 AM 
Status changed from (1) Pending to (3) Order in Process
 Add Attachment
Adam Wehner Mar 30, 2010 10:46 AM 
I am running diagnostics on it.
 Add Attachment
Nathan Sauer Mar 30, 2010 07:55 AM 
The computer is on the desk in the tech area.
 Add Attachment