Service Request Ticket - # 36934

Service Request Information

CONTACT Name Poage, Kimberly   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2010 08:08 AM
Department Deaf Studies and Professional Studies Phone 88758
Location Email poagek@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20060218[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 64L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051, Dragon Nat Spking v9.4 from Poo64154

Wired NIC 00:13:72:A8:B4:96


TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public

Entered by Date Memo
Teresa Hutchinson Apr 06, 2010 03:41 PM
Task reassigned to Teresa Hutchinson.
Add Attachment
Teresa Hutchinson Apr 06, 2010 03:41 PM
Status changed from (1) Pending to (5) Completed
Add Attachment
Teresa Hutchinson Apr 06, 2010 03:41 PM
Closed - no contact back.
Add Attachment
Brian Witt Apr 02, 2010 08:48 AM
****This is an email****

Kim,


Are you still having issues sending emails to
students? If so, are you sending out emails with
attachments? Sometimes attachments get flagged as
spam, so let me know if you are and what type of
file it is.  Also, I’m curious as to how your
students know/think your emails are coming in as
spam. 

Thanks,

Brian
Unix SysAdmin
Add Attachment
Teresa Hutchinson Mar 31, 2010 02:06 PM
****This is an outgoing email****
Hi Kim,

We were just checking in with you regarding a 
service request that we have for you (#36934)

Being told that you are sending spam emails

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
Add Attachment
Public
Casey Sonflieth Mar 30, 2010 11:35 AM
she is getting multiples of the same emails and
they are not back to back. when she clicks on one
of them it then clicks on all of them.
Add Attachment
Brian Berkley Mar 30, 2010 09:19 AM
Task reassigned to Network Support.
Add Attachment
Casey Sonflieth Mar 30, 2010 08:08 AM
Error Message: she is sending spam to students
Add Attachment
Public
Casey Sonflieth Mar 30, 2010 08:08 AM
Browser: webmail
Add Attachment
Public
Casey Sonflieth Mar 30, 2010 08:08 AM
she said that she is being told by her students
that her emails are coming up as spam when she
send her emails to her students. she said it is
not all her emails but some of them. she is using
firefox browser and also using the new webmail server.
she does not know what to do at this point or know
what to tell her students. she would like some help

Login: poagek
V:00005972
Email: poagek@wou.edu
8-8758
Add Attachment