Service Request Ticket

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Service Request Information

CONTACT	Name	Hall, Sharon D.	Date	Mar 30, 2010 09:31 AM
	Department	Health & Exercise Science	Phone	88908
	Location		Email	halls@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090790 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	iMac, 21.5-inch, Intel Core 2 Duo #Z0GC
	Serial No.	SQP0060ZV5PK	Location	PDR
	CPU	Intel Core 2 Duo 3.06GHz(3MB L2, 1066MHz)
	OS	Unknown	Software	Microsoft Office for Mac 2008 from P0073888
	Wired NIC	D4:9A:20:D2:E8:34
	Wireless NIC	D4:9A:20:5E:B4:C2
	Bluetooth NIC	64:B9:E8:E6:DC:C2

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	hutchinsont@wou.edu	88010

Tracking

Entered by	Date	Memo
Teresa Hutchinson			Email Public
Entered by	Date	Memo
Teresa Hutchinson	Apr 23, 2010 10:31 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 23, 2010 10:31 AM	Task reassigned to Teresa Hutchinson.	Add Attachment
Teresa Hutchinson	Apr 23, 2010 10:31 AM	I've asked Dorothy to work with Sharon directly to come up with some short cuts. Sharon has a Mac and the mac's do not have the right/click option.	Add Attachment
Teresa Hutchinson	Apr 19, 2010 09:14 AM	**This is an email** Teresa, No one has been here yet to do that. Sharon	Add Attachment
Teresa Hutchinson	Apr 15, 2010 09:59 AM	Emailed her to see if this was resolved.	Add Attachment
Teresa Hutchinson	Apr 07, 2010 12:46 PM	**This is an email** Teresa, Astra is on my machine but I can't edit or delete because my mouse does not have right click. Mike Ross was going to talk to Dorothy Hendrickson about it. So, no I am not up and running on Astra. Thanks. Sharon	Add Attachment
Teresa Hutchinson	Apr 07, 2010 08:59 AM	**This is an email** Hi Sharon, Just checking in with you regarding a service request that we have for you (#36937) relating to needing to have Astra put onto a new machine for you. I believe Mike Ross was helping with this and we just wanted to make sure everything was taken care of and it was okay to close the task. Thanks and hope you have a good day!	Add Attachment
Brian Berkley	Mar 30, 2010 09:43 AM	Task reassigned to Mike Ross.	Add Attachment
Casey Sonflieth	Mar 30, 2010 09:31 AM	Phone: 8-8908	Add Attachment
Casey Sonflieth	Mar 30, 2010 09:31 AM	Astra program put onto her new mac machine. she is the only one in her office that works with it. Login: halls	Add Attachment