Service Request Ticket - # 36938

Service Request Information

CONTACT Name Yang, Jennifer   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2010 09:49 AM
Department Business/Economics Division Phone 88421
Location Email yangj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20030803[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Dimension 4600, P4-2.80GHz
Serial No. N/A Location PDR

CPU Pentium 4-2.80Ghz


OS Unknown Software MS Office Pro from P0047320

Wired NIC 00:0C:F1:EA:4A:F2

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact wehnera@wou.edu 88624

Tracking

Entered by Date Memo
Adam Wehner
Email

Public
Entered by Date Memo
Adam Wehner Mar 31, 2010 09:21 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Adam Wehner Mar 31, 2010 09:21 AM 
She emailed me back and she got the printer back
mounted to her computer.
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Adam Wehner Mar 30, 2010 10:51 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Mar 30, 2010 10:51 AM 
I sent her an email explaining how to fix the
problem.  And asked her to email me back whether
it worked or not and I could go over and help her
if she has any problems.
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Brian Berkley Mar 30, 2010 10:14 AM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Mar 30, 2010 09:49 AM 
she gets an error message saying that printer not
found on server.

Bu-greenspan is the printer

she aid that the message also says that the
printer has either been typed in incorrectly or
the connection was lost.

Login: yangj
Email: yangj@wou.edu
Phone: 8-8799
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