Service Request Ticket - # 36945

Service Request Information

CONTACT Name Smith, Julia   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 30, 2010 11:38 AM
Department Deaf Studies and Professional Studies Phone 88744
Location Email smithj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20090728[Edit Inv] (opens in a new window) Bldg/Room ITC 008 - shelf
Service Tag 3LMT3L1 Description Dell Latitude E6400, 2.80GHz, 6M, 1066MHz FSB
Serial No. 3LMT3l1 Location was Julia Smith, ED

CPU Intel Core 2 Duo T9600(2.8GHz, 1066MHz, 6ML2)


OS Windows 7 Pro Software MS Office Pro Plus 2007 license from P0073086

Wired NIC 00:24:E8:F5:66:CD


Wireless NIC 00:24:D6:53:75:64


Bluetooth NIC 00:22:5F:97:6C:C1

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact jcolton08@wou.edu 88925

Tracking

Entered by Date Memo
Jordan Colton
Email

Public
Entered by Date Memo
Jordan Colton Mar 30, 2010 12:17 PM 
Task reassigned to Jordan Colton.
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Jordan Colton Mar 30, 2010 12:17 PM 
Status changed from (1) Pending to (5) Completed
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Jordan Colton Mar 30, 2010 12:17 PM 
ipconfig /release
ipconfig /renew

the computer was also named 'RENAME' so i fixed
that, and unbound/rebound the computer.
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Casey Sonflieth Mar 30, 2010 11:38 AM 
she tries to log in and she gets a message that
says she is not hooked up to the domain. because
the domain is down or not available.
she said it has been appearing for a while.

Login: smithj
Phone: 8-8744
she said she cant do work until it is fixed and
she is trying to put a meeting together and she
cant do it now.
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