Service Request Ticket

Service Request Information

CONTACT	Name	Harvey Horning, Christine	Date	Mar 30, 2010 11:53 AM
	Department	Criminal Justice	Phone	89712
	Location		Email	harveyc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20070867 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell Optiplex 755 2.66GHz, 4M, VT 1333MHz FSB
	Serial No.	1NWV3G1	Location	PDR
	CPU	Intel Core 2 Duo E6750(2.66GHz,4M,VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Dell Edition and CyberLink Power DVD bundled with computer, MS Office Pro Plus 2007 from P0065508 installed as Office Pro 2003
	Wired NIC	00:1E:C9:7A:82:43

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact

Entered by	Date	Memo
Self Resolved			Email Public
Entered by	Date	Memo
Lance Jewett	Mar 31, 2010 11:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lance Jewett	Mar 31, 2010 11:08 AM	Task reassigned to Self Resolved.	Add Attachment
Katie Halvorson	Mar 31, 2010 09:12 AM	called and said that the problem was fixed. Someone that uses the computer had a setting and forgot to change it back. ALL FIXED!	Add Attachment
Teresa Hutchinson	Mar 30, 2010 03:30 PM	Christine called to ask about the status of this and I tried to catch up with a tech but they were all out. She said she can't work at all and must leave now to go to a computer that works. She said her office is locked but her office roommate will be in the office tomorrow from 9 to 10 and from 1 to 2 and will be there for us to have access to fix her computer.	Add Attachment
Casey Sonflieth	Mar 30, 2010 11:54 AM	she will be there between 1:30-4pm today	Add Attachment
Casey Sonflieth	Mar 30, 2010 11:53 AM	she said that when she tries to get onto her computer, it is in power save mode and wont turn the screen on at all. Login: harveyc Phone: 8-8907	Add Attachment