Service Request Ticket - # 36986

Service Request Ticket - # 36986

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Service Request Information

CONTACT	Name	McLean, Cathy	Date	Apr 01, 2010 09:24 AM
	Department	Creative Arts/Art	Phone	88340
	Location		Email	mcleanc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20040556 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	iMac G5 20 in 1.8GHz Superdrive #Z095
	Serial No.	W8503014PNZ	Location	PDR
	CPU	G5 1.8GHz
	OS	Unknown	Software	MS Office 2004 Pro from P0050866
	Wired NIC	00:11:24:70:16:DA

TECHS	Submitted by	Casey Sonflieth	Contact	csonflieth06@wou.edu	88925
	Primary Technician		Contact	nhigginbotham09@wou.edu	88925

Tracking

Entered by	Date	Memo
Nathan Higginbotham			Email Public
Entered by	Date	Memo
Nathan Higginbotham	Apr 07, 2010 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Nathan Higginbotham	Apr 07, 2010 10:56 AM	Her machine is ready to go. She has everything set up	Add Attachment
Nathan Higginbotham	Apr 06, 2010 11:37 AM	**This is an Email* Hey Cathy, I am emailing you about your machine. When it was re imaged I was not able to set up your full account yet because it requires your username and password. Brian Berkley said when a Tech is available they will walk you through the process. I will be in tomorrow at 9 If you are having any issues still. If you have any other questions call the service request desk. Thanks, Nathan Higginbotham- UCS Tech	Add Attachment
Nathan Higginbotham	Apr 05, 2010 11:23 AM	Delivered her machine. She will have to see if all her programs are there because do not have a username or password. Also macmail needs to be set up	Add Attachment
Nathan Higginbotham	Apr 02, 2010 12:32 PM	being imaged now	Add Attachment
Nathan Higginbotham	Apr 02, 2010 10:33 AM	Task reassigned to Nathan Higginbotham.	Add Attachment
Nathan Higginbotham	Apr 02, 2010 10:33 AM	Her mail client is actually macmail. The machine needs to be imaged. It has not been touched since 2004 and is not up to date with our system.	Add Attachment
Casey Sonflieth	Apr 01, 2010 09:25 AM	she is her every mourning till 11:30am	Add Attachment
Casey Sonflieth	Apr 01, 2010 09:24 AM	Browser: thunderbird	Add Attachment Public
Casey Sonflieth	Apr 01, 2010 09:24 AM	she would like to be able to open up her WOU email somewhere else than just her desktop. she is havng trouble trying to open certain emails too. she is not using webmail. and she is not sure what email server she is using, but she says that there is a bird up in the corner, so im guessing that it is thunderbird. Login: mcleanc Phone: 8-8340	Add Attachment