Service Request Ticket - # 36994

Service Request Information

CONTACT Name Saffell, Tamie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 01, 2010 12:17 PM
Department Student Success & Advising Office Phone 88057
Location Email saffellt@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20020063[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description PO: P0038514;Dimension 4500 Series , Pentium 4 -1.8GHZ
Serial No. 9X0GP11 Location PDR

CPU Pentium 4-1.8Ghz


OS Unknown Software

Wired NIC 00:07:E9:01:31:69

TECHS Submitted by Casey Sonflieth Contact csonflieth06@wou.edu 88925
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 23, 2010 09:12 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 23, 2010 09:12 AM 
Status changed from (7) Waiting for Contact to (5) Completed
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Teresa Hutchinson Apr 23, 2010 09:12 AM 
Closed - no contact back
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Teresa Hutchinson Apr 19, 2010 03:48 PM 
****This is an email****

Hi Tamie,

We were just checking in with you to see if there 
was a few times that you might be available that 
we could come by and assist with your service 
request #36994 relating to your printer not 
working?

Just let us know and we'll be happy to come on by.

Thanks,
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Adam Wehner Apr 12, 2010 12:46 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Adam Wehner Apr 12, 2010 12:46 PM 
Called and left VM to call me back when available
to work on.
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Teresa Hutchinson Apr 05, 2010 03:08 PM 
****This is an outgoing email****
Hi Tamie,

We were just checking in with you regarding a 
service request that we have for you (#36994)

Printer wont work

Thanks for your patience and we will help with 
this as soon as possible.

Thanks,
Teresa Hutchinson
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Public
Brian Berkley Apr 01, 2010 12:38 PM 
Task reassigned to Adam Wehner.
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Casey Sonflieth Apr 01, 2010 12:17 PM 
the printer keeps saying that it keeps receiving
data processing but nothing is printing. and there
is paper in all the printer.

Phone: 8-8057
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