Service Request Ticket

Service Request Information

CONTACT	Name	Yahnke, Eric	Date	Apr 01, 2010 12:23 PM
	Department	Human Resources	Phone	88459
	Location		Email	yahnkee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090536 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	727TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871, Adobe Acrobat Pro v9 from P0076330 transferred to Yhankee W#20130908
	Wired NIC	00:26:B9:73:D8:63

TECHS	Submitted by	Tricia Flaherty	Contact	flahert@wou.edu	88925
	Primary Technician		Contact	wehnera@wou.edu	88624

Entered by	Date	Memo
Adam Wehner			Email Public
Entered by	Date	Memo
Adam Wehner	Apr 02, 2010 11:02 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Adam Wehner	Apr 02, 2010 11:02 AM	I delivered and installed this computer yesterday. He is up and running.	Add Attachment
Tricia Flaherty	Apr 01, 2010 12:39 PM	Task reassigned to Adam Wehner.	Add Attachment
Tricia Flaherty	Apr 01, 2010 12:36 PM	I left monitors on counter by my desk	Add Attachment
Tricia Flaherty	Apr 01, 2010 12:34 PM	Bill Kernan wants to do FINAL DELIVERY	Add Attachment
Tricia Flaherty	Apr 01, 2010 12:23 PM	Eric Yahnke starts today as a replacement for Eric Borst in Budget Payroll we are doing a GFA replacement on the machine in that office W#20040647 to since it has been having issues. He is a Banner user so make sure Banner link and Java is updated. He will need BiQuery so talk with Soukup or Huber. also Office 2007 with Outlook and we will need Adam Wehner to run Outlook Java connector and a special REG patch for Outlook. He will also be getting Dual monitors(W#20090612 and W#20090613)	Add Attachment