Service Request Ticket - # 37013

Service Request Information

CONTACT Name Nelson, Andrea   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Apr 02, 2010 08:08 AM
Department Student Success & Advising Office Phone 88866
Location Email nelsona@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20060261[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description OptiPlex GX620 3.40GHz 2x2M, 800FSB
Serial No. 73L9VB1 Location PDR

CPU Pentium D, 3.40GHz,800MHz


OS Unknown Software MS Office Pro 2003 from P0059051

Wired NIC 00:13:72:A6:59:BE

TECHS Submitted by Teresa Hutchinson Contact hutchinsont@wou.edu 88010
Primary Technician Contact hutchinsont@wou.edu 88010

Tracking

Entered by Date Memo
Teresa Hutchinson
Email

Public
Entered by Date Memo
Teresa Hutchinson Apr 02, 2010 08:11 AM 
Task reassigned to Teresa Hutchinson.
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Teresa Hutchinson Apr 02, 2010 08:11 AM 
Status changed from (1) Pending to (5) Completed
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Teresa Hutchinson Apr 02, 2010 08:11 AM 
She called back to say that a co-worker was able 
to help her get it working so to close the task.
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Teresa Hutchinson Apr 02, 2010 08:08 AM 
Computer turns on but not the monitor.  She 
checked the connection and tried to re-boot the 
machine a few times and tried to turn the monitor 
on several times. She thinks it's the monitor.
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