Service Request Ticket

Service Request Information

CONTACT	Name	Minnick, Nancy	Date	Apr 02, 2010 08:46 AM
	Department	Admissions Office	Phone	88502
	Location		Email	minnickn@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20090524 (opens in a new window)	Bldg/Room	OFF
	Service Tag		Description	Dell OptiPlex 960 SFF E8400(3.0GHz, 6M, 1333 FSB)
	Serial No.	723TFK1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows XP Pro	Software	WIN 7 Pro downgraded to WIN XP Pro,Roxio Creator Dell Edition 10.3 and Cyberlink Power DVD 8.3 bundled with PC, MS Office Pro Plus 2007 license from P0072871,transfer to W#20130526 Adobe InDesign CS4 from P0074238 on SR53073
	Wired NIC	00:26:B9:75:17:8E

TECHS	Submitted by	Teresa Hutchinson	Contact	hutchinsont@wou.edu	88010
	Primary Technician		Contact	goodeld@wou.edu	88122

Entered by	Date	Memo
Dale Goodell			Email Public
Entered by	Date	Memo
Dale Goodell	Apr 08, 2010 04:16 PM	Status changed from (8) Closed- This is a Duplicate Task to (5) Completed	Add Attachment
Dale Goodell	Apr 08, 2010 04:16 PM	Closing this task as "completed". Nancy has a new machine that I had to re-image because of the circumstances described above.	Add Attachment
Dale Goodell	Apr 02, 2010 11:58 AM	Status changed from (1) Pending to (8) Closed- This is a Duplicate Task	Add Attachment
Dale Goodell	Apr 02, 2010 11:58 AM	Closing this task. See SR # 36883, original setup task for new machine.	Add Attachment
Brian Berkley	Apr 02, 2010 10:26 AM	Task reassigned to Dale Goodell.	Add Attachment
Teresa Hutchinson	Apr 02, 2010 08:46 AM	She called to say all her short cuts on her desktop are in Internet Explorer and whens he clicks on them they just say "connecting" and never load. I had her cut and paste the url's to Firefox for the programs she needs right now but she really wants her short cuts to work.	Add Attachment